AVP, Loan Operations Manager

Axiom Bank, N.A.•Maitland, FL

1d•Hybrid

About The Position

Axiom Bank is seeking an AVP-level Loan Operations Manager to lead the team responsible for booking, funding, servicing, maintaining, and administering commercial credit relationships. The role supports Commercial and Industrial (C&I), Commercial Real Estate (CRE), asset-based lending (ABL), SBA lending, loan participations, syndicated and shared national credits, and lines of credit and revolving facilities. The manager serves as the primary escalation point for complex commercial loan servicing matters and establishes service standards, monitors team performance, and promotes cross-training and business continuity. The manager oversees operational administration for purchased and sold participations and syndicated facilities, including coordination of funding, remittances, fees, rate resets, advances, borrowing-base reporting, participant reporting, accounting, settlement, balance monitoring, payoff allocations, and related transactions. The role also oversees loan boarding, funding, maintenance, payment processing, rate adjustments, maturity and covenant administration, escrow, collateral, and insurance monitoring. The position maintains operational controls and regulatory compliance, oversees quality-control reviews, and supports audits and examinations, including corrective actions. It partners with executive leadership on lending growth, process improvement, automation, system enhancements, and operational transformation. The manager oversees lending reports and reconciliations, monitors performance metrics, supports reporting needs across Finance, Credit Administration, and Risk Management, and recruits, develops, evaluates, and retains the Loan Operations team. The role is based mainly at Axiom Bank’s Maitland location, with an opportunity to work hybrid. The schedule is Monday through Friday; occasional evening and weekend work may be required. No travel is required.

Requirements

Minimum 7 years of loan operations and servicing experience.
Minimum 2 years of management experience within lending operations.
Direct experience supporting commercial participation loans, syndicated loans, and complex commercial credit facilities.
Advanced knowledge of commercial lending operations and servicing.
Strong understanding of loan participation and syndicated lending structures.
Knowledge of loan accounting, servicing agreements, funding mechanics, and settlement processes.
Familiarity with construction lending and asset-based lending operations.
Understanding of credit agreements, participation agreements, borrowing-base certificates, and collateral administration.
Strong operational risk management and internal-control background.
Proven ability to drive process improvement and operational efficiency.
Advanced analytical and problem-solving skills.
Strong leadership, communication, and relationship-management abilities.
High proficiency in Microsoft Excel, including reporting, reconciliation, and portfolio analysis.
Ability to work independently.
Able to work Monday through Friday; occasional evening and weekend work may be required.

Nice To Haves

Bachelor’s degree in finance, accounting, business administration, or a related field; equivalent banking experience may be considered.
Experience with CSI Nupoint, Jack Henry, or LaserPro is highly desirable.

Responsibilities

Lead the Loan Operations team responsible for booking, funding, servicing, maintenance, and administration of commercial credit relationships.
Manage operational support for C&I, CRE, ABL, SBA, participation and syndicated loans, shared national credits, and revolving facilities.
Serve as the primary escalation point for complex commercial loan servicing matters.
Establish service-level standards, monitor team performance, and lead cross-training initiatives.
Oversee operational administration of purchased and sold loan participations and syndicated credit facilities in agent-bank and participant-bank capacities.
Ensure adherence to participation, syndication, servicing, and intercreditor agreements.
Coordinate participant funding requests, principal and interest remittances, fee allocations, rate resets, advance calculations, borrowing-base reporting, and participant reporting packages.
Collaborate with Finance and Treasury on accounting and settlement for participation and syndicated loan transactions; monitor balances, ownership changes, and payoff allocations.
Support acquisitions, dispositions, and restructurings involving participated and syndicated loans.
Oversee accurate boarding and maintenance of lending relationships in core and ancillary systems, and ensure timely, accurate funding of originations, modifications, renewals, extensions, and advances.
Manage loan maintenance, payment processing, rate adjustments, maturity tracking, covenant and escrow administration, collateral tracking, and insurance monitoring.
Ensure proper setup and administration of multi-note facilities, revolving facilities, delayed draw commitments, construction disbursements, and participation servicing structures.
Maintain internal controls and compliance with applicable regulatory, policy, BSA, flood insurance, and SBA servicing requirements.
Oversee quality-control reviews and support internal and external audits and regulatory examinations; develop corrective action and remediation plans.
Evaluate workflows and lead improvements involving automation, efficiency, risk reduction, loan products, core systems, digital servicing, and portfolio tools.
Partner with executive leadership on lending growth initiatives and participate in strategic lending-process and scalability projects.
Oversee daily, monthly, and quarterly lending reports and loan-related general-ledger balancing and reconciliation.
Monitor operational metrics and KPIs and provide management reporting on portfolio growth, funding, pipeline, participations, syndications, and operational quality.
Support reporting requirements of Finance, Credit Administration, and Risk Management.
Recruit, develop, evaluate, and retain the Loan Operations team; set employee goals and lead development planning, staff meetings, coaching, and training.
Supervise the Loan Operations Team Lead and Loan Operations Specialists.