Loan Operations Manager
About The Position
The Loan Operations Manager manages, supervises, and directs loan operations activities, including loan processing, documentation, closing, servicing, and loan insurance monitoring. The role ensures compliance with applicable legal and regulatory guidelines, internal controls, policies, and procedures. The manager oversees department employees and workflows, develops efficient processes, leads loan operations projects, and administers updates and maintenance for the department’s core system. The role also supports issue resolution, coordinates with related departments, monitors operational and exception reports, oversees general ledger balancing and reconciliations, and coordinates audits and regulatory examinations. The manager maintains the department procedure manual and stays current on regulations and legislation affecting lending operations.
Requirements
- Bachelor’s degree, five years of previous supervisory experience within a commercial loan operations environment, or an equivalent combination of education and experience.
- Solid understanding of commercial, real estate, and consumer loan documentation, processing, and closing procedures.
- Solid understanding of lending laws and regulations affecting loan operations.
- Excellent leadership and interpersonal skills, with the ability to communicate and motivate effectively.
- PC proficiency in Word, Excel, and LaserPro.
- Candidates for hire must undergo a credit and criminal background check.
Responsibilities
- Manage day-to-day loan operations, including loan processing, documentation, closing, servicing, and loan insurance.
- Develop and maintain effective, efficient workflows; lead loan operations projects; and administer core system updates and maintenance.
- Supervise department employees by assigning duties, establishing performance standards, managing performance, conducting training, and determining staffing and development needs.
- Serve as a liaison between Jack Henry SilverLake Core and department employees for issue resolution and research, and ensure adherence to system and bank operating policies and procedures.
- Work with the Loan Closer, Loan Production, and Credit department managers to support efficient, timely workflows and quality service.
- Resolve escalated or complex requests and procedural issues.
- Monitor loan operations through daily and monthly reviews of activity and exception reports.
- Oversee daily balancing of loan general ledger accounts; review and approve monthly department reconciliations and submit them to the Finance Department.
- Collaborate with the Chief Compliance Officer on regulatory and audit examinations, and prepare for and handle department audits by regulatory examiners and internal auditors.
- Reduce the bank’s risk exposure by ensuring staff compliance with policies, procedures, internal controls, and legal and regulatory guidelines.
- Maintain and update the department procedure manual and keep current on regulations and legislation affecting the bank and lending operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
