Loan Operations Specialist
About The Position
Spectra Credit Union is seeking a detail-oriented and highly organized Loan Operations Specialist to support the servicing and administration of its consumer, mortgage, home equity, and commercial loan portfolios. The role is part of the Loan Operations team and helps ensure loans are serviced accurately, collateral is properly maintained, and members receive support throughout the life of their loans. Work may include investor report reconciliation, escrow account management, vehicle and vessel lien perfection, loan payoff processing, insurance claim coordination, and assistance with complex loan servicing questions. The position supports protection of the credit union's assets and quality member service.
Requirements
- Two to five years of experience in loan operations, loan servicing, title processing, or a closely related lending function.
- High school diploma or GED required.
- Strong understanding of loan servicing, consumer lending, mortgage lending, title processing, or collateral administration.
- Excellent organizational skills with exceptional attention to detail and accuracy.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
- Strong communication skills and a commitment to delivering outstanding member service.
- Proficiency with Microsoft Office applications, including Excel.
Nice To Haves
- Associate degree or related industry coursework.
- Advanced Excel skills.
- Experience with DNA/Fiserv, Fannie Mae servicing systems, Vitu, Identifi, CRM platforms, or similar systems.
- Active Notary Public Commission.
Responsibilities
- Support the servicing of mortgage, consumer, home equity, and commercial loan portfolios.
- Prepare investor reporting and reconciliations and support Fannie Mae servicing activities.
- Manage title administration, lien perfection, and collateral documentation for vehicle and vessel loans.
- Maintain escrow accounts and process property tax, insurance, and PMI-related activities.
- Monitor insurance coverage and coordinate claims processing when needed.
- Process loan payoffs, lien releases, mortgage satisfactions, and loan maintenance requests.
- Serve as a resource for members and internal employees by providing guidance on loan operations processes and procedures.
- Help ensure compliance with regulatory requirements, investor guidelines, and credit union policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
