Loan Operations Specialist

First National Bank of Hutchinson•Hutchinson, KS

10d

About The Position

The Loan Operations Specialist performs routine and intermediate duties related to consumer and business loan applications, prepares documentation for various loan types, processes loan payments and advances on lines of credit, and maintains appropriate files and records. The role supports the Bank’s business by maintaining good customer relations and referring customers to appropriate staff for new services. The Specialist ensures schedules and deadlines are met, coordinates with other departments, and is expected to be knowledgeable and skilled in loan servicing while providing leadership, training, and support to less experienced loan servicing specialists and other staff. The position requires compliance with Bank policies and procedures and applicable state and federal banking regulations.

Requirements

Adhere to First National Bank’s Shared Core Values.
Follow and maintain knowledge of policies and procedures and recognize the need for strict customer confidentiality.
Demonstrate a patient, positive attitude, attention to detail, and good organizational and problem-solving skills.
Maintain regular, predictable attendance.
Have excellent phone communication skills.
Maintain confidentiality.
Ability to work as a team.
Comfort with common technology, especially Microsoft Excel and Word.

Responsibilities

Verify loan documentation requests and supporting documents for accuracy, completeness, and proper approval.
Prepare and compile loan documentation for various loan types, ensuring accuracy and compliance with applicable laws and Bank policies and procedures.
File collateral documentation to perfect the Bank’s lien, including UCCs, mortgages, deeds of trust, and title applications.
Book loans and leases, apply payments, and maintain accounts on the Bank’s core system.
Review loans and leases booked, payments applied, and account maintenance completed the previous day for accuracy.
Communicate with lenders and administrative assistants regarding loan- or collateral-related issues.
Scan and maintain electronic credit and other files for documentation and compliance.
Research information from credit files and loan history as required.
Prepare Bank-issued letters of credit and supporting documentation.
Analyze and process incoming draws, review documentation for proper approvals, and make loan disbursements as instructed.
Process cash management setup, modification, and deletion according to loan sweep contracts.
Print loan and lease coupon books as necessary.
Close out paid loans and prepare and file collateral releases when instructed.
Respond to routine customer and loan officer inquiries about account balances, loan balances, payoff requests, and service requests.
Provide effective customer service and assist in resolving problems within the role’s authority.
Maintain current knowledge of loan accounting policies and procedures.
Work with insurance policies and escrow accounts, contact agents, and coordinate with loan officers and customers to ensure proper insurance and maintain escrow accounts.
Monitor the collateral tickler system to ensure receipt of UCCs, mortgages, title policy filings, and other documentation.
Print, sort, distribute, and mail daily and monthly loan reports, notices, and statements to applicable departments or customers.
Maintain good customer relations and refer customers to appropriate staff for new services.
Ensure schedules and deadlines are met and coordinate with other departments as needed.
Provide leadership, training, and support to less experienced loan servicing specialists and other staff members.
Perform other duties as assigned.
Comply with Bank policies and procedures and applicable state and federal banking regulations.