Loan Operations Specialist I

Bank OZK • Ozark, AR

9d

About The Position

The Loan Operations Specialist I performs a variety of daily back-office loan functions, assisting new and existing branch locations with transactions, maintenance, and other responsibilities in accordance with bank policies and procedures. The role supports loan officers, loan assistance, and other frontline staff, while providing accurate and professional service. It requires strong attention to detail, customer service, communication, organization, and time-management skills, as well as the ability to work in a fast-paced environment and handle confidential information.

Requirements

• High school diploma or equivalent.
• One year of experience with computer skills, including Microsoft Word and Excel.
• Computer skills, including Microsoft Office Suite.
• Ability to handle confidential information professionally.
• Ability to learn and perform in a fast-paced environment.
• Ability to calculate figures such as percentages, fractions, and interest.
• Ability to multitask, adapt to change, and work without close supervision.
• Excellent internal and external customer service skills.
• Good written and verbal communication skills.
• Ability to work well under pressure and meet deadlines.
• Ability to adapt to repeated interruptions.
• Ability to work well with others in a team environment.
• Ability to respond to requests and demands professionally and promptly.
• Ability to learn and follow Bank policies and procedures.
• High attention to detail and exceptional organizational and time-management skills.
• Ability to work extended hours as needed.
• Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Responsibilities

• Perform general loan file maintenance, coupon requests, and code changes.
• Book Secondary Market, New Start, CRA, and Personal Loans.
• Set up payments by ACH and check by phone.
• Process requests for charge-offs, repossessions, and late-fee waivers.
• Process loan loss and bankruptcy payments.
• Prepare loan payoff quotes.
• Post incoming wires and loan payments received by mail.
• File and/or scan documents.
• Support Loan Officers, Loan Assistance, and other frontline staff.
• Process credit verification requests, returned mail, and returned checks.
• Review the previous day's work for accuracy.
• Maintain punctuality and attendance.

Benefits

• Generous paid time off (PTO).
• 401(k) matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Pet insurance.
• Special perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED