Loan Operations Manager

Carta•San Francisco, CA

12d•$153,850 - $217,000

About The Position

The Loan Operations Manager will manage the full servicing lifecycle for complex private credit instruments, including bilateral, club, and syndicated loans. The role ensures accurate calculations and processing of interest, fees, PIK accruals, amortization schedules, original issue discount accretion, and unused or commitment fees, applying LSTA/LMA conventions and current benchmark rates. The position executes and reconciles cash transactions, manages lender and borrower communications, and resolves settlement breaks with internal and external stakeholders. It partners with fund accounting on month-end close, position tracking, and audit and reporting documentation, and supports investment professionals and relationship managers with servicing data and responses to borrower and lender inquiries. The Loan Operations Manager joins Carta’s growing Credit Operations team, which supports its private credit platform by managing trade settlements, cash flows, and notification workflows across complex credit instruments. The team provides institutional-grade support to investment, fund accounting, and fund administration teams, with a focus on operational excellence, risk management, and scaling loan servicing capabilities.

Requirements

8+ years of experience recommended in private credit loan operations, bank loan servicing, CLO administration, or through a third-party loan agent.
Expertise in credit agreement mechanics, including loan origination and lifecycle events such as fundings, rollovers, prepayments, and conversions.
Proficiency in LSTA/LMA conventions, day count standards, and benchmark rate calculations, including SOFR, Term SOFR, and Daily Simple.
Strong attention to detail and numerical accuracy, with the ability to analyze complex position and cash reconciliations.
A collaborative, team-oriented problem solver who can thrive in time-sensitive, high-visibility operating environments.

Nice To Haves

Experience with direct lending portfolios, including unitranche, DDTL, super-senior/first-out structures, and PIK toggles.

Responsibilities

Manage the entire loan servicing lifecycle for complex private credit instruments, including bilateral, club, and syndicated loans such as term loans, delayed draw term loans, revolvers, unitranche, and asset-based lending facilities.
Calculate and process interest, fees, PIK accruals, amortization schedules, original issue discount accretion, and unused or commitment fees using LSTA/LMA conventions and evolving benchmark interest rates.
Execute and reconcile cash transactions.
Manage lender and borrower communications and proactively resolve settlement breaks with internal and external stakeholders.
Partner with fund accounting teams on month-end close processes, position tracking, and documentation for audit and reporting purposes.
Support investment professionals and relationship managers with timely servicing data and responses to borrower and lender inquiries and documentation requirements.