Retail Operations Manager

Equity Bank • Hays, KS

1d • Onsite

About The Position

The Retail Operations Manager supports retail bank employees and management by resolving operational, product, compliance, and system issues; developing and maintaining procedures and intranet resources; and coordinating with support departments and frontline staff. The role oversees retail operational audits and safe deposit box audits across bank locations, supports the rollout of new products and services, and leads operational projects, including retail aspects of mergers and acquisitions and bank conversions. The manager also tracks branch and individual performance metrics and coordinates reporting and verification of retail incentive payouts.

Requirements

• Five years of bank retail operations experience in a multi-branch setting.
• Experience developing retail processes and procedures.
• Excellent interpersonal skills and a professional demeanor.
• Computer skills, especially the ability to work in Windows-based systems.

Nice To Haves

• Bachelor’s degree preferred; an equivalent combination of education and experience may be substituted.

Responsibilities

• Provide daily operational, product, compliance, system, and other support to retail bank employees and management by telephone or in person.
• Develop and update retail operating procedures and intranet resources.
• Partner with support departments and frontline retail associates to identify issues and needs.
• Help retail employees and management research and resolve operational issues.
• Identify opportunities to streamline processes and remove obstacles for frontline teams.
• Oversee retail operation audits, including working with retail staff to complete onsite branch audits and documenting audit results.
• Complete monetary instrument audits as part of onsite branch audits.
• Oversee safe deposit box audits for all bank locations, including past-due boxes, drill and escheatment, right-of-offset entries, and waives and discounts.
• Support operational planning and procedure development for new bank product and service rollouts.
• Lead and complete operational projects as assigned.
• Participate in teams addressing retail aspects of mergers and acquisitions, including evaluating and reporting on target institutions’ retail operations, sales, and systems.
• Work with training staff to guide onboarding and training of newly acquired employees in connection with acquisitions.
• Serve on conversion teams and direct retail functions for newly acquired bank conversions.
• Track retail location and individual performance metrics.
• Work with accounting to provide regional leadership teams, including RRMs, with retail incentive tracking reports.
• Verify retail incentive payouts with RRMs and submit final reports for required executive approval.

Benefits

• Health, dental, and vision insurance.
• Group life and long-term disability insurance.
• Flexible spending and health savings accounts.
• Group cancer insurance.
• 401(k) retirement plan with company match.
• Vacation and sick time.
• Employee stock purchase plan (ESPP).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager