Retail Manager - Operations

Bass Pro Shops•Paducah, KY

6d•Onsite

About The Position

The Retail Manager - Operations role will oversee the front end (cashiers and customer service) and back end (inventory and receiving) departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. The manager will meet or exceed all financial and sales plans as set by the Company, and will be responsible for opening and closing the store, obtaining "Manager on Duty" responsibilities, and maintaining planograms as set by the Corporate Office. They will staff the departments with "service" oriented associates, participate in interviewing and selection, coordinate training, prepare/approve performance appraisals, recommend merit/promotional increases, prepare weekly work schedules, and coach and motivate associates to promote positive customer relations and a productive team-oriented work environment. The manager will also resolve customer and associate issues and carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Additionally, they will provide a legendary experience for every customer by assisting customers in making buying decisions by identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership, VOC and In-Store Pick-up.

Requirements

Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management.

Responsibilities

Oversee front end (cashiers and customer service) and back end (inventory and receiving) departments.
Manage merchandise presentation, inventory control, pricing, and sales enhancements.
Lead staff selection and development.
Ensure a strong commitment to world-class customer service.
Meet or exceed financial plans and sales plans.
Open and close the store.
Perform "Manager on Duty" responsibilities.
Maintain planograms.
Staff departments with service-oriented associates.
Participate in interviewing and selection.
Coordinate training.
Prepare and approve performance appraisals.
Recommend merit and promotional increases.
Prepare weekly work schedules.
Coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with company policies and laws.
Assist customers in making buying decisions.
Identify and evaluate customer needs.
Make product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.

Benefits

Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund