Retail Operations Manager

Huk Gear•Charleston, SC

About The Position

The Retail Operations Manager supports the operational efficiency, consistency, and execution of Marolina Outdoor’s Huk retail store network. This role is a central resource for store operations, expense management, inventory processes, systems access, and operational communications. Working with the Vice President of Retail, District Managers, Store Managers, and internal departments, the manager helps ensure stores have the tools, resources, and processes needed to operate effectively. The position develops and maintains operational procedures, monitors compliance, supports new store openings, and identifies opportunities to improve retail efficiency and performance. It also provides ongoing operational support to store and district leadership, coordinates inventory and system processes, and helps implement new procedures and tools across the retail organization.

Requirements

3–5 years of experience in retail operations, retail administration, or a related operational management role.
Strong understanding of retail payroll administration, labor utilization, scheduling, and expense management.
Experience with retail systems, inventory management, reporting tools, and operational technology.
Proficiency in Microsoft Excel and other business productivity tools.
Experience developing, documenting, and implementing SOPs and operational processes.
Strong analytical skills, including the ability to identify trends, discrepancies, and opportunities for improvement.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills, with the ability to support field leadership and store-level teams effectively.
Ability to travel as needed to support store operations and new store openings.

Nice To Haves

Experience supporting multi-location retail operations.

Responsibilities

Monitor store payroll utilization and analyze labor usage against budgets and expectations; communicate overages and trends to District Managers and the Vice President of Retail.
Manage store supply ordering, including office and cleaning supplies, shopping bags, hangers, gift cards, and other operational necessities.
Coordinate travel arrangements for Store Managers and retail employees supporting new store openings, temporary staffing coverage, and other operational needs.
Manage store operating hours across Google, RetailNext, and internal platforms; communicate changes to E-commerce and other relevant departments.
Maintain accurate store operating hours in RetailNext so traffic counters function and capture accurate data.
Coordinate monthly reporting of gift-with-purchase redemptions and labor reallocations to Accounting.
Review and approve Ramp expenses and reimbursements for Store Managers and District Managers.
Monitor spending patterns and escalate excessive, unexpected, or out-of-policy purchases to the Vice President of Retail.
Review weekly store discount reports, identify potential policy violations, and communicate concerns to District Managers and the Vice President of Retail.
Support consistent adherence to company policies, operational procedures, and financial controls across the retail network.
Create, maintain, and distribute daily sales goals for retail stores, ensuring goals are accurately loaded into 42 Technologies and The Hub.
Manage store promotional setup, including tiles, discount codes, and promotional configurations across retail systems.
Develop and distribute operational communications and instructions to support consistent execution of promotions.
Manage employee access to 42 Technologies, RetailNext, Quill, and Workable; coordinate account setup requests for FedEx, Ramp, and other operational platforms as needed.
Maintain accurate and consistent store information across retail systems and internal reporting tools.
Coordinate and oversee all-store physical inventory processes, including preparation, communication, execution, and follow-up.
Assist stores with inventory transfers by researching outstanding transfers, correcting discrepancies, and providing training on transfer procedures.
Support stores in resolving operational issues related to inventory management, receiving, and system accuracy.
Assist with new store openings by coordinating operational supply orders, cash orders, shopping bags, and other necessary resources.
Provide ongoing operational support to Store Managers and District Managers and manage maintenance concerns as needed.
Develop, document, test, and maintain retail operational processes and standard operating procedures.
Identify opportunities to improve operational consistency, efficiency, and compliance across the retail network.
Create and maintain SOPs related to inventory management, damages, transfers, hiring, Shopify operations, and other retail processes.
Lead implementation of new operational procedures, including coordinating training and communicating changes to retail teams.
Support rollout of new systems, tools, and processes to encourage successful adoption across the retail organization.