Marketing Operations Manager

Index Exchange•New York, NY

About The Position

Index Exchange is seeking a highly organized, tech-savvy Marketing Operations Manager to drive process and efficiency across marketing teams and interconnected functions. The role manages marketing projects from planning through completion, supports the governance and integration of marketing technology, and improves systems, documentation, and operational workflows. It also executes digital marketing across owned channels, including email marketing and website publishing, while coordinating with internal stakeholders, international teams, and third-party agencies. The position calls for hands-on experience with marketing automation, email marketing, website content management and CMS, AEO/SEO, channel management, and digital marketing best practices. The manager will use Salesforce Account Engagement and other marketing platforms to build and optimize email programs, maintain prospect and customer data, support website content quality, and troubleshoot Martech operations. The role also partners with Learning and Development on onboarding and training, and helps stakeholders use platforms and processes effectively. Index Exchange describes its workplace as fast-paced, supportive, transparent, diverse, and inclusive, with colleagues working as a global team. The company has more than 550 employees, known as Indexers, and offices including Toronto, New York, Montreal, Kitchener, London, and San Francisco. The role’s base salary range is USD $100,000–$125,000; total compensation may vary based on job-related knowledge, skills, and experience. This posting is for an existing vacancy. The company may use automated tools, including AI, to assist with applicant screening and assessment, with all hiring decisions subject to human review.

Requirements

At least 5 years of experience in marketing operations, project management, or a related field.
Superior attention to detail and excellent administrative skills.
Good understanding of email deliverability requirements, best practices, processes, email data privacy regulations, and workflow building.
Good understanding of AEO, SEO, and effective use of AI.
Ability to multitask in a fast-paced environment while maintaining tight deadlines.
Positive, can-do, self-starter attitude.
Ability to work cross-functionally across multiple teams.
Exceptional organizational and project management skills.
Desire to stay informed about emerging marketing trends.

Nice To Haves

Software expertise in Monday.com, Salesforce Account Engagement, WordPress, Seismic, and Claude is strongly preferred.
Hands-on experience with marketing automation and email marketing, website content management and CMS, AEO/SEO, channel management, and digital marketing best practices.
Experience managing cross-functional projects with collaboration tools such as Monday.com or similar.
Proficiency with AI and how to leverage it for the best possible output.
Outstanding written and verbal communication skills, including the ability to make complex topics simple.
Ability to assess and make recommendations across a broad suite of marketing tools and platforms.
Ability to drive cross-functional change across a diverse group of stakeholders.
Experience supporting operational efficiency, systems governance, and proper documentation.

Responsibilities

Manage campaigns, new technology and vendor onboarding, in-market activations, and other marketing-led projects from start to finish.
Customize, test, and integrate the existing technology stack with AI.
Govern and administer systems, processes, projects, and documentation, contributing to strategy documentation where relevant.
Partner with the Learning and Development team to provide onboarding and training.
Execute digital marketing tactics across owned platforms and channels.
Build, test, and optimize B2B emails, nurture programs, and automations using Salesforce Account Engagement.
Monitor and maintain the cleanliness of prospect and customer data.
Manage the website publishing process and coordinate with stakeholders to ensure relevant, timely updates.
Optimize website content to follow AEO/SEO best practices and maintain timely, high-quality content.
Partner with international teams to ensure global content quality and consistency.
Support the company’s Martech by troubleshooting quickly and enabling smooth operations.
Create platform and process documentation and train stakeholders.
Partner with third-party agencies to ensure smooth digital operations.

Benefits

Comprehensive health, dental, and vision plans for employees and dependents.
Paid time off, health days, and personal obligation days, plus flexible work schedules.
Competitive retirement matching plans.
Equity packages.
Generous parental leave for birthing, non-birthing, and adoptive parents.
Annual well-being allowance, fitness discounts, and group wellness activities.
Employee assistance program.
Mental health first aid program offering an in-the-moment point of contact and reassurance.
One day of volunteer time off per year and a donation-matching program.
Monthly town halls and regular community-led team events.
Resources and programming to support continuous learning.
A diverse, equitable, and inclusive workplace.