Marketing Operations Manager

Index Exchange•New York, NY

5h•$100,000 - $125,000

About The Position

Index Exchange is hiring a Marketing Operations Manager to improve process and efficiency across marketing teams and interconnected functions. The role manages projects from beginning to end, including campaigns, technology and vendor onboarding, and in-market activations. It also supports governance, systems administration, documentation, training, and the effective use of marketing technology and AI. The manager executes digital marketing across owned platforms and channels; builds, tests, and optimizes B2B emails, nurture programs, and automations using Salesforce Account Engagement; and maintains prospect and customer data quality. The role manages website publishing, optimizes content for AEO and SEO, and works with international teams to maintain global content quality and consistency. It also troubleshoots marketing technology, coordinates with third-party agencies, and trains stakeholders on platforms and processes.

Requirements

At least 5 years of experience in marketing operations, project management, or a related field.
Superior attention to detail and excellent administrative skills.
Good understanding of email deliverability requirements, best practices, processes, email data privacy regulations, and workflow development.
Good understanding of AEO, SEO, and effective use of AI.
Ability to multitask in a fast-paced environment while meeting tight deadlines.
Positive, can-do, self-starter attitude.
Ability to work cross-functionally across multiple teams.
Exceptional organizational and project management skills.
Desire to stay informed about emerging marketing trends.
Outstanding written and verbal communication skills, including the ability to make complex topics simple.
Experience managing cross-functional projects using collaboration tools such as Monday.com or similar.
Hands-on experience with marketing automation and email marketing, website content management and CMS, AEO/SEO, channel management, and digital marketing best practices.
Proficiency with AI and its effective use.

Nice To Haves

Software expertise in Monday.com, Salesforce Account Engagement, WordPress, Seismic, and Claude is strongly preferred.

Responsibilities

Manage campaigns, new technology and vendor onboarding, in-market activations, and other marketing-led projects from start to finish.
Customize, test, and integrate the existing technology stack with AI.
Govern and administer systems, processes, projects, and documentation, contributing to strategy documentation where relevant.
Partner with Learning and Development to provide onboarding and training.
Execute digital marketing tactics across owned platforms and channels.
Build, test, and optimize B2B emails, nurture programs, and automations using Salesforce Account Engagement.
Monitor and maintain the cleanliness of prospect and customer data.
Manage website publishing and coordinate timely updates with stakeholders.
Optimize website content for AEO and SEO best practices, timeliness, and quality.
Partner with international teams to ensure global content quality and consistency.
Troubleshoot marketing technology and support smooth operations.
Create platform and process documentation and train stakeholders.
Partner with third-party agencies to support digital operations.