Facilities Operations Manager

SMS Holdings•Charlottesville, VA

1d•Onsite

About The Position

Block by Block is seeking an Operations Manager to oversee one of its Ambassador programs and manage daily district program operations. The role focuses on building a welcoming, vibrant downtown experience and continually improving program quality and the visitor experience. This is an outdoors position that involves working in varying weather conditions and hands-on management in the field. The manager supervises a team of approximately five or more employees and uses strong client relationship management, communication, and decision-making skills. The schedule is Wednesday through Sunday, 1:00 p.m. to 8:30 p.m. Salary is $76,000, plus an annual bonus; pay is weekly, with access to pay advances before payday.

Requirements

High school diploma required.
At least 5 years of management experience in facilities operations, parks, or landscaping/groundskeeping; the posting also describes the ideal candidate as having 5–7 years of relevant management experience.
Experience supervising a team of approximately 5 employees or more.
Expert customer service skills and a friendly, positive attitude.
Strong judgment and ability to make decisions based on available information.
Ability to work outdoors in varying and extreme weather conditions.
Excellent communication skills, including narration abilities.
Strong technology and computer skills, with proficiency in MS Word, MS Excel, and MS Outlook.
Solid work history and a strong work ethic.

Nice To Haves

College or extended education.
Management experience in hospitality/tourism, event management, public spaces administration, or a similar field.
Outgoing, positive, and personable approach.
Problem-solving and innovation skills.
Understanding of quality assurance and a commitment to exceeding expectations.

Responsibilities

Hire and train a positive, skilled, and dependable team.
Adjust resource deployment to match changing needs.
Identify and solve problems to improve program quality.
Procure and manage inventory of supplies and equipment.
Report outcomes through channels including spreadsheets, Kronos Timekeeping, and budgets.
Manage hands-on in the field, providing coaching, mentoring, and continuous training.
Oversee daily district program operations and deliver continual program improvements.
Manage client relationships and work to meet or exceed client and team expectations.