Facilities Operations Manager

Block by Block•Charlottesville, VA

About The Position

Block by Block is seeking a Facilities Operations Manager to oversee an Ambassador program and manage its daily district operations. The role focuses on maintaining strong client relationships, adapting resources to changing needs, and continually improving program quality and the visitor experience. The manager leads a team of approximately five employees and works hands-on in the field, coaching, mentoring, and training staff. This is an outdoors position involving work in varying and extreme weather conditions. The schedule is Wednesday through Sunday, 1:00 p.m. to 8:30 p.m. Salary is $76,000, with an annual bonus and weekly pay.

Requirements

At least 5 years of management experience in facilities operations, parks, landscaping, or groundskeeping; the posting also describes the ideal candidate as having 5–7 years of relevant management experience.
Experience supervising a team of 5 or more people.
High school diploma required.
Expert customer service skills and the ability to lead by example with friendliness and a positive attitude.
Expert judgment and the ability to make decisions based on available information.
Ability to work in extreme weather conditions.
Excellent communication skills, including strong communication and narration abilities.
Strong technology and computer skills, including proficiency in MS Word, MS Excel, and MS Outlook.
Problem-solving ability and a focus on quality assurance and exceeding client and team expectations.

Nice To Haves

College or extended education preferred.
Experience in hospitality or tourism management, event management, or public spaces administration.
Outgoing, positive, and personable demeanor.
Innovative approach to improving programs.

Responsibilities

Hire and train a positive, skilled, and dependable team.
Adjust deployment of resources to match changing needs.
Identify and solve problems to improve program quality.
Procure supplies and equipment and manage inventory.
Report outcomes through channels including spreadsheets, Kronos Timekeeping, and budgets.
Provide hands-on field management, coaching, mentoring, and continuous training.
Manage client relationships and daily district program operations.
Lead continual improvements to the program and visitor experience.