Operations Manager, Facilities

JLL•Dallas, TX

10d•$113,000 - $117,000•Onsite

About The Position

The Facilities Operations Manager supports JLL’s Integrated Facility Management group as part of an account-based team and leads the teams responsible for managing client facilities. The role leads management and resolution of client escalations within the assigned regional facilities and ensures quality delivery of facility management operations while supporting other JLL service lines on the account. The manager ensures contract deliverables are met or exceeded, including operational uptime, cost savings, reduced energy consumption, service improvements, and the introduction of best practices and innovations. The role oversees efficient operation and maintenance of utility systems, including steam, chilled water, and compressed air; uses trends and data analytics to anticipate issues and guide decisions; and maintains working relationships with client senior management, vendors, and employees throughout the organization. It includes inspections to assess service quality, vendor performance oversight, client relationship and complaint management, compliance and quality control, and financial management of projects and operations. The position is on-site in Boston, Massachusetts, or Dallas, Texas. Expected compensation is $113,000–$117,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

Minimum 5–10 years of relevant experience.
Proven experience managing a team.
Strong technical knowledge of building systems.
Ability to multitask and organize responsibilities effectively to achieve goals and objectives.
Self-motivated, with the ability to work independently.
Candidates must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor’s degree in a related area, or an equivalent combination of education and experience.

Responsibilities

Lead and direct teams responsible for managing the client’s facilities.
Manage and resolve client escalations within assigned regional facilities.
Ensure quality delivery of facility management operations and support other JLL service-line functions on the account.
Ensure contract deliverables are met or exceeded, including operational uptime, cost savings, energy consumption reduction, service improvements, best practices, and innovations.
Lead efficient operation and maintenance of utility systems, including steam, chilled water, and compressed air.
Analyze trends and use data to anticipate and proactively address issues in the client environment.
Use data and analytics to communicate solutions and support decision-making.
Conduct planned inspections to assess service levels and quality as perceived by users.
Monitor work requests communicated by JLL, the client, and vendors.
Hold vendors accountable for high-quality service in accordance with contract scopes of work; partner with vendors to improve service quality and troubleshoot issues while reducing costs.
Develop and maintain positive client relationships; resolve conflicts and analyze solutions.
Monitor established quality and resolve internal quality issues and customer complaints about product or service dissatisfaction.
Manage routine touchpoints with regional client teams to proactively engage on and resolve issues.
Manage contract compliance and quality control, and assist with JLL’s Engineering compliance program.
Ensure familiarity with applicable codes and compliance with specifications, standards, company policies and procedures, and federal and state regulations.
Manage budgets for projects and operations.
Prepare detailed scopes of work and cost estimates for operations projects.