Operations Manager, Facilities

JLL•Boston, MA

1d•$113,000 - $117,000•Onsite

About The Position

The Facilities Operations Manager supports JLL’s Integrated Facility Management group on an account-based team and leads teams responsible for managing client facilities. The role leads the management and resolution of client escalations across the regional facilities assigned to the team, ensures quality delivery of facility management operations, and supports other JLL service-line functions on the account. The manager is accountable for meeting or exceeding contract deliverables, including operational uptime, cost savings, reduced energy consumption, service improvements, and adoption of best practices and innovations. The position oversees facility operations and maintenance, vendor performance, client service and satisfaction, compliance, and budgeting. It includes analyzing operational data, monitoring service quality, maintaining positive client relationships, supporting engineering compliance, and preparing scopes and costs for operational projects. The role is on-site in Boston, Massachusetts, or Dallas, Texas. The stated annual compensation range is $113,000–$117,000.

Requirements

Minimum 5–10 years of relevant experience.
Proven experience managing a team.
Strong technical knowledge of building systems.
Ability to multitask and organize responsibilities effectively to achieve goals and objectives.
Self-motivated, with the ability to work independently.
Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Nice To Haves

Bachelor’s degree in a related area, or an equivalent combination of education and experience.

Responsibilities

Provide leadership and direction for efficient operations and maintenance of utility systems, including steam, chilled water, and compressed air.
Analyze trends and use data to anticipate and proactively address issues in the client environment.
Interface with client senior management, vendors, and people throughout all organizational levels.
Use data and analytics to communicate solutions and support decision-making.
Conduct planned inspections to assess service levels and service quality, including user-survey perceptions.
Monitor work requests communicated by JLL, the client, and vendors.
Improve vendor quality and service while reducing overall costs; hold vendors accountable to contract scopes of work and partner with them to resolve issues and improve service.
Develop and maintain positive client relationships; resolve conflicts and analyze solutions.
Monitor service quality and address internal quality issues and customer complaints about product or service dissatisfaction.
Manage routine touchpoints with regional client teams to proactively engage on and resolve issues.
Manage contract compliance and quality control, and assist with JLL’s Engineering compliance program.
Ensure applicable codes, specifications, standards, company policies and procedures, and federal and state regulations are followed.
Manage budgets for projects and operations.
Prepare detailed scopes of work and cost estimates for operations projects.
Ensure contract deliverables are met or exceeded, including operational uptime, cost savings, energy reduction, service improvements, and best practices or innovations.