Facilities Operations Manager

Honolulu Academy of Arts • Honolulu, HI

1d • Onsite

About The Position

The Facilities Operations Manager oversees the daily operations of the Honolulu Museum of Art’s facilities and grounds under the general direction of the Director of Campus Operations. The role covers maintenance, custodial services, groundskeeping, building systems, preventive maintenance, service contracts, and work order management. In collaboration with the Facilities Manager, the position supports renovations, capital improvements, exhibitions, and infrastructure projects while helping maintain a safe, secure, functional, and welcoming environment for visitors, staff, volunteers, contractors, and museum collections.

A key focus is moving facilities operations from reactive maintenance to a proactive, data-driven program. This includes administering the Computerized Maintenance Management System (CMMS), monitoring Building Automation Systems (BAS), implementing preventive maintenance schedules, overseeing specialty service providers, and developing operational standards and procedures. The manager also supports operational planning, budgeting, procurement, reporting, emergency preparedness, accessibility initiatives, and historic preservation requirements.

The position is based across the museum campus, including offices, galleries, collection spaces, workshops, mechanical rooms, grounds, and outdoor environments. General hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for operational needs. Evening, weekend, holiday, and emergency response work may occasionally be required. The role regularly involves walking, standing, climbing ladders and stairs, inspecting equipment, responding to facility issues, and interacting with staff, volunteers, contractors, vendors, and visitors. It requires the ability to lift, carry, push, or pull up to 40 pounds. The employee must be able to fulfill the essential duties with or without reasonable accommodation.

The Honolulu Museum of Art is a community-focused museum founded in 1927, with a collection of more than 55,000 works representing artistic and cultural traditions from around the world. The museum is an equal opportunity employer committed to diversity, equity, inclusion, accessibility, and belonging.

Requirements

• Bachelor’s degree in Facilities Management, Construction Management, Engineering, Architecture, Business Administration, or a related field, or an equivalent combination of education and/or professional work experience. A relevant professional credential may be considered in lieu of a degree.
• Valid driver’s license.
• Five years of progressively responsible experience in facilities operations, facilities management, building maintenance, property operations, construction management, engineering operations, or a related field.
• Three years of supervisory or management experience leading maintenance, custodial, facilities, trades, groundskeeping, or operational staff.
• Demonstrated experience with building systems, including MEP, life safety, roofing, and waterproofing.
• Demonstrated experience with staff supervision and scheduling, budget administration, procurement, contractor and vendor management, and preventive maintenance and facilities planning.
• Working knowledge of occupational safety practices, building and life safety codes, regulatory compliance, CMMS platforms, and Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• Ability to manage multiple projects, priorities, and operational demands simultaneously.
• Strong organizational, written, verbal, and interpersonal communication skills.
• Ability to work independently and exercise sound judgment in a dynamic operational environment.
• Ability to work within and support a diverse community of visitors, artists, and employees.
• Ability to operate computers, mobile devices, radios, facility management software, and standard office equipment.
• Ability to lift, carry, push, or pull up to 40 pounds.
• Ability to fulfill essential duties with or without reasonable accommodation.
• A cover letter is required for consideration.

Nice To Haves

• Experience managing facilities within a museum, cultural institution, historic property, educational campus, hospitality environment, or other visitor-focused organization.
• Experience administering UpKeep or another Computerized Maintenance Management System (CMMS).
• Experience with Direct Digital Controls (DDC) and Building Automation Systems (BAS).
• Experience supporting environmental monitoring requirements for collections, galleries, archives, or special-use facilities.
• Professional certifications such as CFM, FMP, PMP, OSHA 30-Hour, or other recognized facilities management, project management, or safety credentials.
• Experience overseeing Integrated Pest Management (IPM) programs.
• Experience managing service contracts and specialty vendors.

Responsibilities

• Oversee daily maintenance and operation of mechanical, electrical, plumbing, environmental control, life safety, building envelope, and structural systems.
• Monitor Building Automation Systems, environmental monitoring systems, and facility performance indicators to support museum environmental standards and collection preservation.
• Coordinate routine inspections, maintenance, repairs, and testing of facility infrastructure and equipment; document equipment adjustments, operational changes, and system modifications.
• Support building reliability through lifecycle planning, preventive maintenance scheduling, and operational performance tracking.
• Administer the museum’s CMMS, including asset inventories, work orders, preventive maintenance schedules, reporting, and user support.
• Develop, implement, and improve campus-wide preventive maintenance programs; monitor work order queues and metrics to support timely service response and resolution.
• Maintain asset inventories and lifecycle replacement planning documentation for annual budgeting and capital planning.
• Supervise, schedule, train, coach, and develop maintenance, custodial, electrical, and grounds personnel; foster accountability, teamwork, customer service, safety, and continuous improvement.
• Manage staffing, labor resources, and overtime in accordance with organizational policies; partner with Human Resources on recruitment, onboarding, performance management, and employee development.
• Administer facilities maintenance and service contracts, including reviewing proposals, quotations, scopes of work, and contractor qualifications.
• Coordinate contractors, consultants, and specialty service providers; ensure work complies with museum standards, safety requirements, insurance provisions, and contractual obligations; monitor performance and recommend improvements.
• Oversee groundskeeping, landscape maintenance, tree care coordination, drainage management, and exterior campus appearance.
• Manage custodial operations to maintain cleanliness, sanitation, and event readiness; coordinate facility preparation for exhibitions, events, public programs, and special activities.
• Partner with Collections and other departments on Integrated Pest Management initiatives.
• Ensure facilities operations comply with applicable federal, state, and local safety, environmental, and building requirements; implement safe work practices and follow organizational safety procedures.
• Support emergency preparedness, business continuity, and facility-related components of the museum’s Emergency Response Plan; identify risks and recommend corrective actions.
• Support accessibility initiatives and historic preservation requirements throughout museum facilities.
• Assist the Director of Campus Operations with operational planning, budgeting, procurement, reporting, and strategic initiatives.
• Collaborate with the Facilities Manager on capital improvement projects, major repairs, exhibitions, and infrastructure initiatives.
• Develop and maintain departmental procedures, standards, and operational documentation; build collaborative relationships with museum leadership, staff, contractors, vendors, and external partners.
• Demonstrate commitment to diversity, equity, inclusion, accessibility, and belonging through respectful communication, continuous learning, and inclusive leadership.
• Perform other duties as assigned by the Director of Campus Operations.

Benefits

• Fully covered medical, dental, and vision insurance for employees.
• 12 paid holidays.
• 15 days of vacation accrued in the first year, increasing to 20 days in the second year.
• 15 days of sick leave accrued annually.
• Group retirement plans with employer matching after 12 months of service.
• Museum, Shop, Café, and Art School discounts.
• Onsite parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager