Manager, Facilities Operations

Mercy Cedar Rapids•Baltimore, MD

About The Position

Provides leadership and oversight of the Facilities Management Department to ensure the safe, reliable, and efficient operation of hospital infrastructure, utility systems, and building equipment. Manages daily maintenance operations, utility distribution systems, life safety compliance, skilled trades personnel, and contracted service providers. Ensures continuous operation of critical building systems in support of patient care, regulatory compliance, and organizational objectives. The position directs maintenance and utility operations, oversees employees and service providers, supports regulatory and safety programs, and contributes to departmental budgets and long-range infrastructure planning. The role requires five years of progressively responsible related experience and supervisory or management experience. An associate’s degree in a related discipline is required; a bachelor’s degree and Certified Healthcare Facility Manager certification are preferred.

Requirements

Five years of progressively responsible experience in healthcare plant operations, facilities engineering, maintenance management, building operations, or a related field.
Previous supervisory or management experience.
Associate’s degree in Facilities Management, an Electrical or Mechanical Engineering discipline, Business Administration, or a related field; an equivalent combination of education and experience may be considered.
Valid driver’s license.
Must maintain a good driving record; motor vehicle record will be reviewed as part of the background check prior to hire or transfer.
Strong leadership, communication, and interpersonal skills.
Extensive knowledge of plant operations, utility systems, maintenance management, and healthcare infrastructure.
Knowledge of HVAC, electrical distribution, plumbing, medical gas, emergency power, building automation, and utility management systems.
Working knowledge of NFPA standards, CMS Conditions of Participation, DNV and other accreditation standards, OSHA regulations, and healthcare facility codes.
Ability to analyze system performance data and implement operational improvements.
Strong analytical, troubleshooting, and problem-solving skills.
Experience managing computerized maintenance management systems (CMMS).
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Ability to manage multiple priorities in a complex, mission-critical healthcare environment.
Ability to exert 100 pounds of force occasionally and/or 50 pounds of force frequently.

Nice To Haves

Bachelor’s degree.
Healthcare plant operations or hospital engineering experience.
Certified Healthcare Facility Manager (CHFM).

Responsibilities

Assist with the daily management of the Facilities Management Department (221) and Building Utilities (215).
Direct daily maintenance, repair, inspection, and operational activities for hospital and clinic facilities and infrastructure.
Prioritize and coordinate corrective, preventive, and predictive maintenance programs.
Monitor work order completion, labor utilization, equipment reliability, and service levels.
Evaluate staffing and contract labor requirements based on operational demands and system reliability needs.
Oversee contracted maintenance and specialized service providers.
Maintain an effective computerized maintenance management system (CMMS) for planning, scheduling, documentation, and reporting.
Oversee operation, maintenance, testing, and repair of critical utility systems, including HVAC, electrical distribution, plumbing, medical gas systems, building automation systems, emergency power generation, fuel systems, and associated infrastructure.
Monitor system performance and reliability through inspections, testing, trending, and analysis.
Coordinate utility outages, shutdowns, and restoration activities to minimize disruption to patient care and hospital operations.
Respond to facility emergencies and equipment failures, leading and coordinating incident response and recovery.
Support utility management initiatives and monitor energy consumption and performance trends.
Ensure compliance with applicable NFPA, CMS, DNV, accreditation, OSHA, state, and local requirements.
Support Environment of Care, Life Safety, Emergency Management, and Utility Management programs.
Ensure required inspections, testing, maintenance, and documentation are completed according to regulatory and accreditation standards.
Participate in regulatory surveys and assist with developing and implementing corrective action plans.
Assist with life safety system monitoring and deficiency management.
Hire, train, supervise, and evaluate maintenance technicians, plant operators, engineers, and skilled trades personnel.
Coach, mentor, and manage team member performance.
Promote safety, accountability, customer service, operational excellence, and continuous improvement.
Develop staff competencies through training, certification, and professional development opportunities.
Serve as a technical resource and operational leader for maintenance and utility system issues.
Assist in developing and managing departmental operating budgets.
Monitor expenditures and identify opportunities for cost savings, equipment optimization, and operational efficiency.
Review and approve departmental purchases and service contracts within delegated authority.
Assist with equipment replacement planning and long-range infrastructure renewal initiatives.
Identify opportunities to improve system reliability, asset life cycle management, and maintenance effectiveness.
Follow Mercy safety guidelines, fulfill job-specific safety responsibilities, and promptly report and address unsafe conditions, incidents, and injuries.
Promote workplace safety and ensure compliance with departmental safety programs.
Ensure safe work practices for lockout/tagout, confined space entry, electrical safety, hot work, and other applicable maintenance activities.