Facilities Operations Manager

Turning Stone Enterprises•Verona, NY

About The Position

The Facilities Operations Manager oversees the Rapid Response, Aesthetics, Carpentry, and Upholstery teams at Turning Stone Resort Casino and The Lodge. This leadership role manages staffing, scheduling, training, performance, supplies, budgets, projects, vendors, and daily operations while ensuring the teams follow Turning Stone Enterprises’ policies and service standards. The manager directly oversees scheduled maintenance at The Lodge to help maintain its Forbes 4 Star rating and coordinates property-wide aesthetics and repairs. The role also works with internal departments and external contractors, assists with reviews of engineering designs and construction projects, and coordinates the movement, storage, and disposal of furniture, gaming machines, and other equipment. The position includes regular property walks, tracking aesthetic issues and repairs, and helping resolve team member concerns through Senior Supervisors and Team Member Relations.

Requirements

Bachelor’s degree in Construction Management, Engineering, Electrical Engineering, Engineering Technology, Project Management, or a related field, with 5 or more years of relevant project management experience; or an associate degree with 8 or more years of related experience; or 15 years of directly related infrastructure or construction project experience; or an equivalent combination of education and experience.
Ability to work independently, prioritize competing demands, and maintain effective stakeholder relationships.
Valid driver’s license.
Ability to stand and walk for long periods and lift up to 41–50 pounds.

Nice To Haves

AutoCAD/CADD experience.
Construction management software experience.

Responsibilities

Manage the Rapid Response, Aesthetics, Carpentry, and Upholstery groups and ensure they meet Turning Stone Enterprises’ service standards.
Schedule Senior Supervisors and approve team schedules to maintain adequate coverage.
Train team members on company and departmental policies and procedures and ensure they follow them.
Interview and select candidates, and recommend team member separations and promotions.
Conduct evaluations, coach, direct, and discipline team members when appropriate, and meet weekly with Senior Supervisors to review goals.
Determine supply and material needs and ensure orders are placed in a timely manner.
Maintain knowledge of HOTSOS and ensure team members are trained to use it efficiently.
Develop budgets for group work and new projects, and manage work and projects within approved budgets.
Oversee daily, weekly, monthly, and yearly maintenance at The Lodge to help maintain its existing Forbes 4 Star rating.
Coordinate property-wide aesthetics and ensure the resort is maintained to company standards.
Maintain professional working relationships with other departments and coordinate work in their areas.
Assist the Director of Turning Stone Facilities with reviews of engineering designs and construction for new facilities and alterations or modifications to existing facilities.
Monitor external contractors and vendors to ensure agreements are met and work is completed satisfactorily.
Coordinate internal and external moves of furniture, gaming machines, and other equipment, including required paperwork and approvals for storage and disposal.
Walk the property weekly, identify appearance deficiencies, and oversee timely corrections.
Develop and track a system for aesthetic issues and repairs across Turning Stone Resort Casino and campus property, and monitor completion.
Serve as the primary Facilities contact for other Directors and Vice Presidents regarding aesthetic issues and repairs at Turning Stone.
Facilitate team member problem resolution through Senior Supervisors and Team Member Relations.