Operations Manager

City of New York•New York, NY

1d•$68,214 - $223,299

About The Position

The Operations Manager oversees an assigned tour at a secure juvenile detention facility operated by the Administration for Children’s Services’ Division of Youth and Family Justice. The role plans, monitors, and evaluates programs related to the supervision, conduct, and order of youth in care, and provides coverage for facility operations when the Assistant Commissioner of Operations is absent. The manager supports safe and effective facility operations, coordinates staff and youth services, and addresses operational needs and critical incidents. The position also conducts staff hiring and conferences, oversees scheduling and attendance, reviews incident documentation and video, and investigates child abuse allegations and critical incidents. Investigations require interviews, video review, managerial reports, and corrective action plans submitted to the Assistant Commissioner of the facility within 24 hours of an occurrence. The role monitors City Time issues and ensures staff meet Safe Crisis Management training requirements.

Requirements

Master’s degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
Master’s degree from an accredited college in sociology, psychology, education, public administration, or a closely related field, and five years of full-time paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
Education and/or experience equivalent to either of the listed qualification pathways; all candidates must have two years of administrative experience in a child care setting.
The selected candidate must undergo the required inquiry into whether they have been the subject of a child abuse and maltreatment report, as required by Section 424-A of the New York Social Services Law.

Responsibilities

Manage operations for an assigned tour of a secure detention facility by planning, monitoring, and evaluating programs related to youth supervision, conduct, and order.
Provide coverage for facility operations in the absence of the Assistant Commissioner of Operations.
Interview and select candidates for vacancies assigned to secure detention.
Manage staff scheduling and absenteeism, and work to reduce overtime.
Implement policies and evaluate practices to maintain operational safety and security for youth and staff.
Monitor the Associate Youth Development Specialist’s coordination of youth activities and services during a work tour, including education, recreation, medical, and social services.
Conduct individual and group staff conferences on agency policies and procedures, behavioral and adjustment issues, and staff skills in observing, recording, and addressing those issues.
Demonstrate competence in Safe Crisis Management (SCM) and ensure staff comply with SCM training requirements.
Review incident reports for legibility, accuracy, and required identifiers.
Review video as part of incident follow-up to identify successes and trends affecting incidents.
Investigate child abuse allegations and critical incidents through interviews and video review; prepare managerial reports and submit corrective action plans to the facility’s Assistant Commissioner within 24 hours of occurrence.
Assess critical areas on the assigned tour and develop action plans to address operational needs.
Conduct tours of inspection of assigned living units.
Establish and maintain a managerial system of control for effective program operations.
Oversee, monitor, and resolve City Time-related issues.