Assistant Operations Manager

Nautilus Management Services•Galveston, TX

1d•Onsite

About The Position

The Assistant Operations Manager reports to the Operations Manager and shares responsibility for leading personnel and operations at the Houston and Galveston terminals. The role directly supervises Shift Supervisors, assumes responsibility for terminal operations when the Operations Manager is absent, and serves alongside that manager as a primary contact for clients and federal, state, and local agencies. The primary focus is providing leadership coverage during swing and night shifts and on weekends at both locations, ensuring management oversight outside standard business hours. The position supports security, regulatory compliance, staffing, client relations, scheduling, budgeting, and operational reporting in a heavily regulated maritime terminal environment. The Assistant Operations Manager is expected to lead by example, exercise sound judgment, pay close attention to detail, and maintain a strong customer-service focus. Work takes place in a maritime/terminal environment during swing, night, and weekend shifts, with exposure to varying noise levels, weather conditions, and operational activity. Physical demands include standing for at least eight hours at a time for occasional backup, lifting and carrying up to 20 pounds, communicating clearly by telephone or VHF two-way radio, and inspecting access-control documents. Regular, punctual attendance is required.

Requirements

High school diploma or GED.
State Security Officer License.
TWIC.
Valid Class D driver’s license.
Screener certification, provided by the company.
Fluent spoken and written English.
Ability to work in a client-focused, fast-paced environment, handle multiple tasks accurately, meet deadlines under pressure, maintain a positive attitude, and provide exemplary customer service.
Sufficient computer and writing skills, including working knowledge of Microsoft Office.
Availability to work swing and night shifts and weekends regularly at both Houston and Galveston locations.
Ability to stand for at least eight hours at a time for occasional backup, lift and carry up to 20 pounds, communicate clearly by telephone/VHF two-way radio, and inspect identification and travel documents for validity.
Regular, punctual attendance consistent with applicable standards.

Nice To Haves

Associate’s degree or higher.
Prior security supervisory experience.
Law enforcement or military experience.
Customer service experience.
Facility Security Officer (FSO) Certification.
State Security Manager License.

Responsibilities

Directly supervise Shift Supervisors and organize subordinate staff to accomplish operational directives.
Run terminal operations and assume full responsibility for them when the Operations Manager is absent.
Maintain staffing levels in line with client needs; monitor turnover, interview candidates, and attract qualified applicants.
Monitor supervisory work and provide continual on-the-job training.
Evaluate employee performance and proper utilization of skills; recommend and issue disciplinary action in accordance with company policy and HR review.
Address policy and procedure violations, arbitrate employee disputes, and resolve complaints as needed.
Coordinate operational meetings to maintain information flow between Supervisors.
Coordinate contractor activities at the terminal.
Ensure compliance with approved and applicable Facility Security Plans, MTSA, and federal and state regulations.
Safeguard personnel, client, and visitor assets and properly protect Sensitive Security Information materials.
Maintain order and compliance with organizational requirements and inspect work areas for safety and maintenance compliance.
Report security incidents to Port Dispatch, the Facility Security Officer, and the Operations Manager; assist CBP, USCG, and police as needed.
Monitor and report suspicious activities to local authorities.
Serve with the Operations Manager as a primary contact for clients and regulatory and law enforcement agencies.
Maintain accountability to local client representatives for performance expectations, service objectives, and awareness and acceptance of procedures.
Direct investigations to verify and resolve customer, federal authority, and employee complaints.
Coordinate security-procedure meetings with CBP, USCG, and Local/Port Police, and serve as a liaison between law enforcement and associated entities.
Share responsibility for scheduling and budgeting with the Operations Manager; review Shift Supervisor schedules for accuracy, balance, fairness, and budget compliance.
Write and maintain reports of daily activities and irregularities, and ensure required reports are completed.
Perform other duties as assigned.