Assistant Operations Manager

Sportyard•Charleston, SC

3h•$24 - $28•Onsite

About The Position

Sportyard is hiring a hands-on Assistant Operations Manager to help lead daily operations at its James Island indoor sports and entertainment facility. The role oversees staff and facility operations during assigned shifts, supports front desk and Zone Facilitator teams, and helps deliver a safe, fun customer experience for children, families, and adults. Duties vary by shift and may include managing check-ins, leading games, running birthday parties and private events, and supervising the entire facility. The Assistant Operations Manager helps train and guide employees, maintains facility and equipment standards, and works directly with the Operations Manager to learn how to run a Sportyard location. Sportyard is expanding in the Charleston area, and the role may offer advancement to a Location Manager position at James Island or the planned Mount Pleasant location. Advancement depends on performance, demonstrated leadership, and business needs. Compensation is $24–$28 per hour, based on experience and performance, for approximately 30–40 hours per week. The position also includes an unlimited Sportyard membership.

Requirements

At least 18 years old.
Available to work afternoons, evenings, and weekends.
Comfortable working with kids, families, and adults.
Strong communication and customer service skills.
Reliable, organized, and able to take initiative.
Comfortable being physically active throughout a shift.
Willing to handle responsibilities ranging from managing employees to cleaning and facility maintenance.

Nice To Haves

Previous leadership or supervisory experience.
Experience in sports, recreation, hospitality, retail, entertainment, or customer service.
Background in coaching, athletics, or working with kids.
Experience opening or closing a business independently.

Responsibilities

Serve as Manager on Duty, overseeing the facility and staff during assigned shifts.
Help manage front desk and Zone Facilitator teams, ensuring employees are engaged, productive, and following company procedures.
Handle customer questions, issues, and operational challenges independently.
Oversee opening, closing, cleaning, and facility maintenance checklists.
Welcome guests, manage check-ins, process registrations, and assist customers with memberships, events, camps, and classes.
Help ensure children and families have a safe, fun, and memorable experience.
Help manage birthday parties, private events, and group activities.
Lead and participate in sports games and challenges, and engage with guests throughout the facility.
Step into roles as needed, including front desk, games, setup, and cleanup.
Help maintain sports equipment and game areas.
Assist with training and developing employees and provide guidance and accountability during shifts.
Identify opportunities to improve operations and customer experience.
Work directly with the Operations Manager to learn how to run a Sportyard location.