Assistant Operations Manager

Metropolis Technologies • Miami, FL

7d • Onsite

About The Position

The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, supporting positive client relations, and promoting a professional image. The role helps improve client and customer satisfaction and contributes to property-level financial and operational goals.

The position supports a range of operational and administrative activities, including staff scheduling, frontline staff supervision, hiring and training, reports and audits, bank deposits, time-card checks, damage-claim reviews, petty-cash disbursement, and annual budget preparation. It also involves assisting customers, helping maintain and repair parking equipment, completing general maintenance and cleanup tasks, and reporting accidents, policy violations, safety hazards, or unusual occurrences to the Facility Manager. The employee must know the garage and nearby streets, landmarks, and freeways, and assist the Facility Manager with other duties as needed.

Requirements

• High school graduate.
• Valid state-issued driver’s license with current address and an acceptable driving record.
• Clear oral communication, including listening, seeking clarification, and responding to questions.
• Clear written communication and ability to read and interpret written information.
• Strong customer orientation and a positive attitude; able to respond to service requests courteously and professionally.
• Ability to adapt to changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit, climb or balance, and lift or move up to 25 pounds.

Nice To Haves

• A minimum of six months of parking experience is preferred.
• Availability for second shift, third shift, and/or weekends may be required depending on location hiring needs.

Responsibilities

• Assist with day-to-day management of the assigned location in accordance with its contractual guidelines.
• Support positive client relations and participate in programs to improve client and customer satisfaction.
• Assist with the development of property-level financial and operational goals.
• Support daily operations, including customer interaction, evening closing reports, bank deposits, staff scheduling, frontline staff supervision, month-end reports, cashier shift audits, time-card monitoring, hiring and training, damage-claim review, petty-cash disbursement, and annual budget preparation.
• Courteously answer customers’ questions and respond to service requests.
• Assist with maintenance and repair of parking equipment and other general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar conditions.
• Maintain thorough knowledge of the garage and nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED