Assistant Operations Manager

Balfour Beatty • Frederick, MD

9d • $65,000 - $67,000

About The Position

The Assistant Operations Manager aids the Operations Director and site team in achieving high standards of resident experience, customer service, and financial performance at the installation. In the absence of the Operations Director, this role is expected to perform the Director’s duties.

The position oversees occupancy and leasing activities, financial and rent administration, resident services, property inspections, and team performance. It works closely with the military housing office, Facilities Management, vendors, residents, and internal staff to address issues and ensure compliance with company policies and procedures. The role also participates in hiring, onboarding, training, coaching, and developing team members.

Work takes place in an office environment and at multiple residential sites, with frequent direct interaction with community management and staff. The stated salary range is $65,000–$67,000 per year.

Requirements

• High school diploma or GED required.
• At least two years of experience in property management, the hospitality/resort industry, leasing operations, or another customer-service-oriented environment.
• Strong people-management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record required.

Nice To Haves

• Associate’s or bachelor’s degree preferred.

Responsibilities

• Help the Operations Director and site team achieve exceptional living, customer service, and financial performance goals; perform the Operations Director’s duties in their absence.
• Achieve budgeted occupancy, implement marketing strategy, prepare market reports, and oversee leasing and prospect management in accordance with company policy and fair market rent requirements.
• Review purchase orders, process invoices, and communicate with vendors.
• Assist the Residential Operations Director with monthly, quarterly, and annual financial reports.
• Oversee rent and delinquency collections, renewals, fair market rent setting, and resident notices.
• Manage MAC Allotments and the Yardi database to maintain accurate resident financial information.
• Complete move-in and move-out deposit accounting and post related charges as required.
• Maintain knowledge of legal documents and company policies and procedures; ensure team compliance.
• Communicate and collaborate with the military housing office to resolve escalated resident issues and other housing matters; manage partner COM expectations.
• Promote resident satisfaction through responsive, consistent, positive, and professional interactions; monitor customer service scores and implement action plans to address reported issues.
• Engage daily with the Facilities Management team to support and resolve resident issues and develop solutions; provide feedback on scopes of work based on resident and property needs.
• Review team members’ work for accuracy and timely completion.
• Confirm regular property inspections are completed and deficiencies or issues are addressed.
• Oversee pre-inspections for move-ins and move-out inspections using company software.
• Conduct and manage on-site audits in the software system to ensure compliance with company policy.
• Participate in interviewing, hiring, and onboarding team members.
• Train and coach the team on policies and procedures, promote accountability, maintain a promotion pipeline, and develop team members toward professional growth and goals.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED