Assistant Operations Manager

NXTPoint Logistics•Plant City, FL

About The Position

The Assistant Operations Manager supports the Operations Manager in executing and overseeing the performance of operations at a specific location. The role contributes to staffing, customer relations, operational performance, and overall direction. It requires developing knowledge of the business, supporting company values and policies, helping manage budgets and performance measures, and coordinating with employees, Independent Contractors, vendors, service providers, and customers. The position also supports compliance, training, quality control, and the maintenance of company and contractor records, equipment, and licensing. Work is primarily performed in a climate-controlled environment and involves sitting, standing, walking, typing, and communicating for prolonged periods.

Requirements

High school diploma, GED, or equivalent.
At least two years of experience in transportation, logistics, or a related industry.
Valid state driver’s license.
Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other Microsoft Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Strong organization, communication, and problem-solving skills.
Ability to multitask and manage time effectively.
Ability to read, speak, and write English sufficiently to understand and give directions and complete paperwork accurately.
Ability to operate standard office equipment and perform data entry and typing functions.

Nice To Haves

Four-year college degree in Business, Supply Chain Logistics, or a related field.
Experience working in a dispatch role.

Responsibilities

Develop a solid understanding of the business scope under DF Logistics and work toward obtaining and maintaining certifications in the core business spectrum.
Assist with recruiting and developing staff and Independent Contractors.
Ensure practices, policies, and procedures are enforced and consistently implemented.
Participate in negotiations with vendors, contractors, and service providers to secure best value and meet service standards.
Assist in planning annual equipment, vehicle, and staffing needs for budget establishment.
Review profit-and-loss performance and ensure decisions and practices align with budget goals.
Review key performance measurements and identify and incorporate process-improvement strategies.
Keep the Operations Manager informed about performance, personnel issues, and business opportunities.
Conduct monthly meetings and training sessions to inform staff and Independent Contractors and improve performance.
Protect, maintain, and provide for the safety, security, and custody of company assets.
Monitor staff and Independent Contractor performance; adjust strategies or tactics as needed and make recommendations to the Operations Manager.
Build effective customer communications and relationships so performance goals are understood and achieved and new business opportunities are pursued.
Implement and enforce company policies, standards, and procedures, and promote the company mission statement.
Develop, recommend, and help manage the annual operating budget in coordination with the Operations Manager.
Drive initiatives that contribute to long-term operational excellence.
Ensure compliance with local, federal, and state legislation concerning personnel, equipment, vehicles, and buildings.
Coordinate, resolve, and respond to issues affecting operational performance.
Monitor Quality Control Scores and address them with Independent Contractors.
Design and implement a Quality Control Scores incentives program with the Operations Manager.
Assist in organizing and maintaining Independent Contractor files and equipment files, and maintaining required Independent Contractor licensing.
Assist in other areas of operations as needed and perform other duties and tasks as assigned.