Assistant Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations comply with contractual guidelines, fostering good client relations, maintaining a professional approach, and supporting programs that improve client and customer satisfaction. The role also contributes to property-level financial and operational goals. The position supports a range of operational and administrative activities, including supervising frontline staff, scheduling, hiring and training, auditing cashier reports and time cards, preparing reports and budgets, processing bank deposits, handling petty cash, and reviewing damage claims. It also includes assisting customers, helping maintain and repair parking equipment, performing general cleanup, reporting safety or policy concerns, and supporting the Facility Manager as needed.
Requirements
- High school graduate.
- Valid state-issued driver's license with current address and an acceptable driving record.
- Clear oral communication, active listening, and ability to seek clarification and respond to questions.
- Ability to write clearly and informatively and read and interpret written information.
- Strong customer orientation and a positive attitude; ability to respond to service requests courteously and professionally.
- Ability to adapt to changes, delays, or unexpected events in the work environment.
- Sound and accurate judgment.
- Ability to stand and walk regularly and use hands to handle cash and equipment; occasionally sit and climb or balance; and occasionally lift or move up to 25 pounds.
- Availability for special shifts as required by location; where applicable, this may include second shift, third shift, and/or weekends.
Nice To Haves
- A minimum of six months of parking experience is preferred.
Responsibilities
- Assist with day-to-day management of assigned locations and ensure parking operations follow contractual guidelines.
- Foster good client relations and promote a professional image and approach to the business.
- Participate in programs to improve client and customer satisfaction and contribute to property-level financial and operational goals.
- Support daily location activities, including customer interaction, evening closing reports, bank deposits, staff scheduling, and frontline staff supervision.
- Prepare month-end reports, audit daily cashier shift reports, and monitor and check time cards.
- Assist with hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget.
- Courteously assist customers by answering questions and responding to service requests.
- Assist with maintenance and repair of parking equipment and perform general maintenance tasks as directed by the Facility Manager.
- Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, and similar messes.
- Maintain thorough knowledge of all areas of the garage and of nearby major streets, landmarks, and freeways.
- Assist the Facility Manager with other duties as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
