Assistant Operations Manager

Metropolis Technologies • Los Angeles, CA

9d

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The Assistant Operations Manager assists with day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, fostering good client relations, and promoting a professional image. The role supports customer satisfaction and the development of property-level financial and operational goals. The position is located in Van Nuys, California.

Requirements

• High school graduate.
• Valid state-issued driver’s license with current address and an acceptable driving record.
• Clear oral communication, including listening, seeking clarification, and responding to questions.
• Clear written communication and ability to read and interpret written information.
• Strong customer orientation and a positive attitude; respond to service requests courteously and professionally.
• Adaptability to changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit, climb or balance, and lift or move up to 25 pounds.

Nice To Haves

• At least six months of parking experience is preferred.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property-level financial and operational goals.
• Assist with day-to-day location activities, including customer interaction, evening closing reports, bank deposits, staff scheduling and supervision, month-end reports, cashier shift report audits, time-card monitoring, hiring and training frontline staff, damage claims, petty cash, and annual budget preparation.
• Courteously assist customers and answer their questions.
• Assist with parking equipment maintenance and repair and other general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar materials.
• Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED