Assistant Operations Manager

AXA • Chicago, IL

2d • Hybrid

About The Position

The Assistant Operations Manager leads underwriting support staff for AXA XL’s Underwriting Operations business, supporting the Wholesale team in the Americas. The role is accountable for service delivery, timeliness, productivity, quality, and regulatory compliance. It includes people-management responsibilities such as hiring, performance evaluations, coaching, feedback, goal setting, and staff development, while promoting collaboration with underwriters and leadership.

The position establishes measurable team and individual goals in alignment with the Operations Manager, oversees compliance with workflows and service standards, responds to audit and regulatory findings, and manages production and quality-control reporting. The role also builds the team’s AI fluency and adoption of automation, using AI-enabled analytics and tools to support performance tracking, compliance monitoring, quality assurance, data accuracy, collaboration, and process improvement.

This is a permanent, full-time hybrid role. The current hybrid model requires three days per week in the office, including a Monday or Friday, with the other two days worked remotely. Applicants must be legally authorized to work in the United States without current or future sponsorship.

Requirements

• Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
• Ability to empower and coach others, foster growth, and create an environment where people feel safe to experiment and speak up.
• Ability to achieve productivity through personal effort, drive, and accountability, use initiative, and escalate appropriately.
• Customer-centric approach that addresses customer needs while considering stakeholder interests.
• Ability to uphold legal standards, industry regulations, and internal policies governing the (re)insurance sector.
• Planning and organizational skills, including setting objectives and maintaining focus.
• Ability to identify, analyze, and improve business processes.
• Understanding of KPIs and how to align work with meeting or exceeding them.
• Ability to generate, analyze, and communicate operational reports.
• Knowledge of quality control and assurance, including evaluating and improving control and assurance processes.

Responsibilities

• Lead and develop underwriting support staff through hiring, performance evaluations, coaching, and development.
• Build staff capability in AI fluency and adaptation to automation for daily workflows.
• Establish unit and individual goals in alignment with the Operations Manager and translate service delivery requirements into measurable targets.
• Use AI-enabled analytics and automation to streamline performance tracking, report progress, and identify optimization opportunities.
• Oversee adherence to workflows, procedures, and service standards, and respond to Internal Audit and regulatory findings with action plans.
• Implement automation to strengthen compliance monitoring, control execution, and audit-trail documentation.
• Review and manage production and quality-control reports, including data quality, reinsurance, and status reports, and keep Department Management informed of unit status and progress.
• Use AI and automation tools to improve data accuracy, quality assurance, and continuous-improvement insights.
• Maintain open communication and partnerships with the underwriters and leadership supported by the unit.
• Champion adoption of AI and automation technologies to support collaboration, reduce manual effort, and improve customer interactions.

Benefits

• Flexible working arrangements.
• Enhanced family-friendly leave benefits.
• Retirement savings plan.
• Health and wellness programs.
• Learning opportunities and professional skills development.
• AXA XL Hearts in Action programs, including Matching Gifts, Volunteering Leave, and an annual Global Day of Giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed