Assistant Operations Manager
About The Position
The Assistant Operations Manager helps manage the day-to-day operations of an assigned parking location, ensuring work follows the location’s contractual guidelines, supporting strong client relations, and promoting a professional image. The role contributes to customer satisfaction and property-level financial and operational goals. Duties include overseeing staff and operational reporting, scheduling, hiring and training frontline employees, processing deposits, reviewing time cards and damage claims, auditing cashier reports, disbursing petty cash, and helping prepare month-end reports and the annual budget. The position also involves assisting customers, supporting equipment maintenance and general upkeep, reporting accidents or safety and policy concerns, and helping with cleanup as needed. The schedule consists of 12-hour shifts, either 6 a.m.–6 p.m. or 6 p.m.–6 a.m., working four days followed by three days off.
Requirements
- High school graduate.
- Valid state-issued driver’s license showing current address and an acceptable driving record.
- Clear oral communication, including listening, seeking clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Strong customer orientation and a positive attitude; ability to respond to service requests courteously and professionally.
- Ability to adapt to workplace changes, delays, and unexpected events.
- Sound and accurate judgment.
- Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit and climb or balance; and occasionally lift or move up to 25 pounds.
- Availability for the stated 12-hour shift schedule; shift availability and weekend work requirements may vary by location.
Nice To Haves
- At least six months of parking experience is preferred.
Responsibilities
- Assist with day-to-day management of the assigned location and ensure parking operations follow contractual guidelines.
- Participate in programs to improve client and customer satisfaction.
- Help develop property-level financial and operational goals.
- Support daily location operations, including customer interactions, evening closing reports, bank deposits, staff scheduling and supervision, month-end reports, cashier shift audits, time-card monitoring, hiring and training, damage-claim reviews, petty-cash disbursement, and annual budget preparation.
- Assist customers courteously by answering questions and responding to requests for service.
- Assist with parking equipment maintenance and repairs, as well as general maintenance tasks directed by the Facility Manager.
- Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Help clean up debris, water, oil spills, and other messes.
- Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
- Assist the Facility Manager with other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
