Operations Manager Jobs

About The Position

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, supporting a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible full-time schedule including days, evenings, weekends, and holidays, and shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals covering retail and service sales, guest loyalty, payroll, omnichannel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of store workload.
• Review and act on financial and operational reporting, including store visit and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, and services and use that knowledge to serve guests.
• Maintain regular attendance and hold associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Build an engaged team through collaboration, honest communication, and clear work priorities.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training and ensure direct reports do the same.
• Develop professional vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program to support a helpful guest experience and store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee operational focuses, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the task management tool to prioritize and complete resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within the allocated budget.
• Protect company assets and minimize loss by enforcing safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes and complete theft reporting as needed.
• Support adoption of company initiatives and technology and ensure store tasks are completed.
• Communicate business trends, opportunities, events, challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Eligible associates may earn additional compensation under the company bonus plan.