Pharmacy Operations Manager

Walgreens•Charlotte, NC

16d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for selecting, scheduling, developing, training, coaching, and managing technician performance, including discipline and termination decisions. The position supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and non-clinical patient calls. It helps deliver healthcare services as permitted by law and ensures compliance with company policies, laws, regulations, and business ethics. The manager oversees daily workflow, staffing schedules, inventory and administrative tasks, pharmacy equipment, records, security safeguards, insurance claims, and audit follow-up. The role also supports community outreach and off-site immunization clinics, maintains customer and retail-partner relationships, and collaborates with the Pharmacy Manager, pharmacists, and Store Manager to improve pharmacy operations, financial performance, quality, and customer service. The manager maintains required pharmacy technician certification and develops pharmacy and healthcare knowledge through required training and professional development. The role communicates information to the pharmacy team and participates in store and pharmacy meetings. The current hourly pay range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Work as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and authorized company policies.
Select, schedule, develop, hire, onboard, train, coach, and manage pharmacy technician personnel; make or recommend performance-management, discipline, and termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls where permitted.
Assist with healthcare services such as vaccines and health screenings as permitted by law and location.
Delegate and assign non-clinical pharmacy work, ensure tasks are completed on time, and hold team members accountable for workflow and attendance.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and the daily schedule; recommend allocation of pharmacy hours and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative and inventory tasks, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate on pharmacy recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, asset-protection practices, diversion-monitoring procedures, prescription-error reporting, and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Monitor technician training completion, identify operational knowledge gaps, and provide or arrange training.
Assist the Pharmacy Manager in monitoring team licensure, registrations, and certifications and ensure required selection, recruitment, record-retention, and training procedures are followed.
Maintain PTCB certification and complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, and seek professional feedback and development.
Communicate support-center and other key messages to the pharmacy team and participate in pharmacy and store meetings, including 5-minute meetings and weekly Store Manager check-ins.