Pharmacy Operations Manager

Walgreens•Pikesville, MD

16d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The role supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where permitted by law, patient and physician calls, and healthcare services such as vaccines and health screenings under pharmacist supervision. It coordinates daily pharmacy activities, supports inventory and administrative work, maintains pharmacy equipment and supplies, and helps ensure compliance with company policies, laws, regulations, security safeguards, dispensing practices, and quality-improvement procedures. The manager also supports insurance claim resolution and third-party audits, pharmacy financial and operational performance, community outreach and off-site immunization events, and relationships with retail partners. The role communicates with pharmacy teams and participates in store and pharmacy meetings. It maintains required certifications and develops pharmacy and healthcare knowledge through required training and professional development.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies and laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and identify knowledge gaps.
Lead technician performance management, including decisions or recommendations regarding discipline and termination, and hold team members accountable for attendance and timeliness.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and promote strong customer relationships and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate and organize the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed administrative activities and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; comply with pharmacy-error policies and the Continuous Quality Improvement Program.
Ensure accurate processing of insurance claims, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Ensure technician compliance with company policies and applicable laws, and assist with monitoring pharmacy and team member licenses, registrations, and certifications.
Follow company procedures and applicable laws for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and other key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.