Manager, Infrastructure Operations

Securitas•Parsippany, NJ

23h•Hybrid

About The Position

Leads the infrastructure operations function responsible for secure, reliable, resilient, and cost-effective cloud and hybrid platform services. The role combines people leadership, service ownership, operational governance, modernization delivery, vendor accountability, and senior escalation leadership across enterprise infrastructure services. The manager leads service operations and improvement, cloud modernization and engineering, team development, vendor management, and infrastructure governance and risk. The position participates in an infrastructure escalation and major-incident leadership rotation as business needs require. Occasional travel to company, partner, or data center locations may be required. Work is primarily performed in an office or hybrid environment.

Requirements

Bachelor’s degree in information technology, computer science, engineering, or a related field, or equivalent relevant experience.
10+ years of progressive experience in infrastructure, cloud, or platform operations, including leadership of complex enterprise services.
5+ years of people-management experience leading skilled engineers or technical operations teams.
Demonstrated experience managing external vendors, service providers, contracts, or statements of work, including performance management and escalations.
Strong working knowledge of Microsoft Azure, Azure virtual machines, Microsoft 365, Windows Server, Active Directory, VMware, Hyper-V, networking fundamentals, Azure Backup, Veeam, recovery testing, monitoring, public key infrastructure, and certificate lifecycle management across hybrid environments.
Experience leading major incident and problem management, change governance, lifecycle planning, and service improvement in a 24x7 enterprise environment.
Ability to translate technical risks and operational performance into clear, actionable recommendations for technical and business stakeholders.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Must be able to manage concurrent operational, project, and stakeholder priorities in a changing enterprise environment and handle sensitive and confidential business, security, personnel, and vendor information in accordance with company policy.
With or without reasonable accommodation, must have the physical and mental capacity to perform the essential functions, including computer use, regular talking and hearing, frequent sitting, and close vision, distance vision, and ability to adjust focus.

Nice To Haves

Experience with Azure governance, Azure Monitor, Microsoft Defender for Cloud, VMware vSphere, Infrastructure as Code, PowerShell, Git-based delivery, ServiceNow, and enterprise certificate management.
Experience with cloud migrations, data center or legacy platform retirement, domain consolidation, acquisition and divestiture integration, and global or multi-region operations.
Knowledge of FinOps, software and cloud licensing, vendor risk management, disaster recovery design, and operational resilience.
Relevant Microsoft, ITIL, cloud architecture, service management, or project/program management certifications.

Responsibilities

Lead day-to-day delivery and continuous improvement of infrastructure operations across Azure, Microsoft 365, Windows Server, Active Directory, DNS, DHCP, VMware, Hyper-V, backup, monitoring, and related services.
Define and manage service health, KPIs, SLAs, capacity, lifecycle risk, patching, vulnerability remediation, backup assurance, and recovery readiness.
Serve as the senior escalation point for major incidents and complex infrastructure issues, coordinating response, stakeholder communications, root cause analysis, and corrective actions.
Maintain service ownership, operating procedures, support models, asset and configuration information, escalation paths, and technical documentation, including enterprise certificate lifecycle management.
Partner with cybersecurity, identity, network, architecture, application, and service management teams to resolve cross-functional risks and operational issues.
Lead migration and modernization of Azure, VMware, and Hyper-V workloads toward approved cloud and hybrid platforms, ensuring security, resilience, supportability, and business continuity.
Advance infrastructure-as-code, automation, configuration standards, policy enforcement, monitoring, and repeatable operational practices.
Lead platform lifecycle planning, technical debt reduction, domain and data center consolidation, and retirement of unsupported or low-value infrastructure.
Ensure new services transition effectively into operations with appropriate support, monitoring, backup, security, documentation, ownership, and acceptance criteria.
Apply FinOps practices to cloud consumption, licensing, capacity, and service design to improve cost visibility and efficiency.
Lead, coach, and develop systems engineers, technical leads, contractors, and geographically distributed team members.
Establish goals, priorities, performance expectations, and development plans, including regular performance discussions and succession planning.
Balance operational, project, on-call, and improvement priorities through capacity planning, delegation, and accountability.
Promote documentation, automation, collaboration, service ownership, knowledge sharing, and continuous improvement.
Identify skill gaps and implement training, mentoring, cross-training, and knowledge-transfer plans.
Manage operational relationships with managed service providers, technology vendors, contractors, and implementation partners.
Govern statements of work, deliverables, service levels, performance measures, reporting, escalation procedures, and acceptance criteria.
Conduct service reviews, monitor vendor performance and commitments, and coordinate remediation or escalation when needed.
Partner with procurement, finance, legal, and technology leadership on budgeting, renewals, licensing, contract changes, vendor risk, and cost optimization.
Ensure third parties comply with company security, access, change, incident, documentation, data-handling, and offboarding requirements.
Oversee infrastructure change governance to ensure changes are tested, documented, approved, recoverable, and appropriately communicated.
Maintain risk registers and roadmaps covering lifecycle, capacity, resilience, security, certificate management, vendor dependencies, and modernization priorities.
Provide management with concise reporting on service health, incidents, risks, costs, vendor performance, delivery progress, and decisions required.
Oversee backup and recovery governance across Azure Backup, Veeam, and supported on-premises platforms, including recovery capabilities, backup performance, testing, business continuity, and disaster recovery readiness.