Infrastructure Operations Manager

Colliers Engineering & Design•Holmdel Township, NJ

About The Position

Colliers Engineering & Design is seeking an experienced Infrastructure Operations Manager to lead the day-to-day operation of its enterprise infrastructure environment. The role is responsible for the reliability, performance, security, and continuous improvement of core infrastructure services while leading infrastructure professionals supporting a fast-growing, geographically distributed organization. The manager partners with Cybersecurity, Software Development, Service Management, Endpoint Management, Regional IT, Integrations, vendors, and business stakeholders to maintain stable technology operations, improve service delivery, support modernization, and drive operational excellence. The position supports business growth, office expansions, acquisitions, and enterprise technology initiatives. It combines operational leadership and team development with infrastructure service ownership, incident and change management, lifecycle planning, vendor and budget oversight, security and resilience alignment, and continuous improvement. The role may involve after-hours support or maintenance activities and occasional travel. It is based in an office environment, with occasional work in server rooms, network closets, or technology support areas.

Requirements

8+ years of progressive IT infrastructure experience, including 3+ years of leadership, supervisory, team lead, or equivalent operational leadership experience in complex enterprise environments.
Experience supporting enterprise environments and multi-office or geographically distributed organizations.
Experience leading or coordinating infrastructure operations and technical staff.
Experience managing operations across networking, servers, cloud, storage, backup, disaster recovery, monitoring, and identity technologies.
Strong knowledge of enterprise networking, server infrastructure, virtualization, cloud services, storage, backup, disaster recovery, monitoring, and identity management.
Experience managing vendors, contracts, support agreements, budgets, and cross-functional technology initiatives.
Ability to lead technical teams and coordinate work across multiple technology functions.
Strong troubleshooting, analytical, problem-solving, prioritization, and decision-making skills.
Ability to balance operational priorities, business needs, risk management, cost control, and service quality.
Experience developing operational processes, standards, documentation, metrics, and service improvement plans.
Strong vendor management, budget awareness, contract review, and infrastructure planning capabilities.
Effective written and verbal communication skills with technical and non-technical audiences.
Professionalism and discretion in handling sensitive and confidential information.
Ability to read, write, and understand English for job-related communications and verbal instructions and interactions.
Ability to operate a computer for extended periods in a stationary position; occasional movement in office, server-room, or technology spaces; occasional lifting or moving of equipment up to 20 pounds may be required.
May need to participate in after-hours support, maintenance windows, incident response, or planned infrastructure activities as needed.
May need to collaborate remotely with teams, vendors, and offices across multiple locations.
Occasional travel may be required.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
Experience leading infrastructure operations across networking, cloud, server, monitoring, disaster recovery, and infrastructure engineering functions.
Relevant industry certifications in cloud, networking, infrastructure, security, IT service management, or leadership.

Responsibilities

Lead day-to-day operations of enterprise networking, server, cloud, storage, identity, backup, and infrastructure monitoring services.
Maintain infrastructure availability, performance, reliability, scalability, and security through monitoring, maintenance, capacity planning, and operational processes.
Oversee infrastructure incident response, problem management, root cause analysis, corrective actions, and service restoration.
Establish, monitor, and report operational metrics, service indicators, capacity trends, availability targets, and improvement initiatives.
Ensure infrastructure changes follow change management, governance, documentation, risk management, and operational review processes.
Develop, maintain, and enforce infrastructure standards, procedures, technical documentation, and support models.
Manage platform upgrades, patch coordination, capacity planning, technology refreshes, and end-of-life remediation.
Ensure infrastructure platforms meet business continuity, disaster recovery, resiliency, and security requirements.
Provide infrastructure leadership and operational support for mergers and acquisitions, office expansions and relocations, system integrations, and enterprise technology projects.
Partner with Cybersecurity to align operations with security policies, risk management objectives, and compliance requirements.
Collaborate with Software Development, Endpoint Management, Regional IT, and business teams to deliver end-to-end technology services.
Manage infrastructure vendors, service providers, support contracts, maintenance agreements, licensing, and service-level expectations.
Participate in budgeting, forecasting, cost management, and infrastructure investment planning.
Lead, coach, and develop infrastructure personnel through performance management, career development, technical mentorship, and service ownership.
Manage resource planning, workload balancing, staffing recommendations, succession planning, and organizational scalability.
Promote accountability, documentation, cross-training, knowledge sharing, collaboration, and continuous improvement across the infrastructure organization.
Drive automation, standardization, documentation, and continual service improvement to improve efficiency and operational maturity.
Provide escalation support for critical infrastructure incidents and communicate risks, service performance, and improvement opportunities to IT leadership.
Provide supervision, coaching, prioritization, and development support for assigned infrastructure staff; set expectations, monitor progress, and provide feedback.
Coordinate assignments, escalation coverage, operational priorities, and project participation across the infrastructure team.
Evaluate organizational capacity and recommend staffing, role alignment, and operational structure improvements.
Occasionally travel to support office integrations, infrastructure projects, vendor activities, or business needs.

Benefits

Company-paid medical, dental, and vision coverage.
Paid pregnancy disability leave.
Short- and long-term disability insurance.
Life insurance.
Company-matched 401(k)/Roth.
Paid time off, including parental and military leave.
Employee referral and professional license bonuses.
Straight-time compensation for exempt employees’ billable hours worked in excess of 40 billable hours in a work week.
Education reimbursement.
Access to hundreds of educational and self-enrichment courses through an in-house resource.
Mentorship program.
Wellness program.
Women’s Organization.
Philanthropic opportunities.
Safe and comfortable work environment.
Potential for career advancement and opportunities to impact society through projects and company-sponsored activities.