Manager of Infrastructure Operations

Sorenson Communications•Salt Lake City, UT

About The Position

The Manager of Infrastructure Operations leads the reliable, secure, and efficient delivery of infrastructure and operational services across on-premises, data center, and cloud environments. The role manages and develops technical teams responsible for network, systems, platform, and service operations, while establishing consistent standards, processes, and documentation. The manager partners with business and technology leaders to align infrastructure capabilities with organizational priorities, improve service performance, and manage operational risk. The position also oversees incident response, capacity and lifecycle planning, circuit management, project planning, and continuous improvement initiatives that support resilient and scalable operations. This position manages employees and is responsible for their performance management and hiring. Travel is less than 25%.

Requirements

At least seven years of progressively responsible experience in enterprise infrastructure and operations, including compute, storage, virtualization, data center, cloud, identity and access management, infrastructure security, lifecycle planning, incident management, and service delivery.
At least three years leading technical teams, direct reports, major infrastructure initiatives, and cross-functional operational activities.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field; an equivalent combination of education and relevant professional experience may be considered.
Advanced knowledge of enterprise compute, storage, virtualization, data center, cloud, and supporting infrastructure technologies.
Knowledge of infrastructure architecture, modernization, migrations, relocations, decommissioning, capacity planning, and technology lifecycle management.
Strong understanding of identity and access management, privileged access, multifactor authentication, single sign-on, service accounts, non-human identities, and emergency access controls.
Knowledge of infrastructure security practices, including patching, vulnerability remediation, certificate lifecycle management, secure configuration standards, and system hardening.
Working knowledge of business continuity, disaster recovery, backup, audit, compliance, and operational risk management requirements.
Demonstrated ability to lead, coach, and develop technical teams while establishing standards, processes, documentation, and accountability.
Strong incident management, troubleshooting, escalation, root-cause analysis, and corrective-action skills for complex and recurring infrastructure issues.
Ability to plan, prioritize, and execute infrastructure projects and operational initiatives while balancing reliability, security, cost, and business needs.
Ability to analyze service performance, capacity, lifecycle, and operational data to identify risk, recommend improvements, and support informed decisions.
Clear written and verbal communication skills, including the ability to explain technical risks, priorities, and recommendations to business and technology stakeholders.
Professional attitude, team-player approach, good interpersonal communication skills, and ability to work across company departments.
Legally eligible to work in the United States; visa sponsorship is not available.

Nice To Haves

Graduate degree or master’s degree in a related discipline.
ITIL, PMP, CISSP, Microsoft Azure, AWS, Google Cloud, VMware, or other relevant infrastructure, cloud, security, or service management credentials.

Responsibilities

Manage compute, storage, virtualization, data center, and supporting infrastructure.
Execute infrastructure refresh and modernization strategies.
Plan and execute infrastructure migrations, relocations, and decommissioning.
Provide operational leadership for Identity and Access Management (IAM) security across cloud, on-premises, network, infrastructure, and privileged administrative environments.
Oversee privileged access management, multifactor authentication, single sign-on, service accounts, non-human identities, and emergency access processes.
Drive infrastructure patching, vulnerability remediation, certificate lifecycle management, configuration standards, and security hardening.
Ensure infrastructure technologies remain within approved vendor support and security lifecycles.
Support business continuity, disaster recovery, backup, audit, and compliance requirements.
Provide leadership for complex infrastructure issues, major incidents, and operational escalations.
Lead root-cause analysis and corrective actions for recurring and major incidents.
Manage the full lifecycle of telecommunications and network circuits.
Lead, coach, and develop technical teams and establish clear standards, processes, documentation, and accountability.
Plan, prioritize, and execute infrastructure projects and operational initiatives while balancing reliability, security, cost, and business needs.
Analyze service performance, capacity, lifecycle, and operational data to identify risk, recommend improvements, and support informed decisions.
Manage employee performance and hiring.
Complete other duties and projects as assigned.