Sr. Manager of Infrastructure
About The Position
The Sr. Manager of Infrastructure oversees the administration, configuration, and maintenance of Citrix and Microsoft Windows operating systems in a corporate environment. The role manages and optimizes Citrix Virtual Apps and Desktops on Nutanix AHV, Citrix ADCs, and Citrix Cloud services, and supports integration with Active Directory. It also provides technical support to site-managed staff and uses PowerShell to automate work. The position requires following change-control procedures, documenting work performed, and providing on-call support outside regular business hours, including weekends and holidays. The role collaborates with database programmers, analysts, other systems administrators, and users on current and future system changes and needs. It directs technicians diagnosing system failures and performing system management activities, and determines solutions to complex system administration and application problems. This position has no supervisory responsibilities and may perform other duties as assigned by the IT Data Center Manager or other appropriate IT staff.
Requirements
- At least 3 years of experience with Microsoft Windows Server operating systems, Active Directory, Group Policies, DNS, DHCP, and TCP/IP networking.
- At least 3 years of experience designing, implementing, and maintaining an enterprise Citrix environment.
- Ability to explain complex technical concepts effectively to technical and non-technical staff.
- Experience writing system documentation, system specifications and requirements, presentations, correspondence, studies, reports, and training materials.
- Demonstrated ability to develop and maintain accurate documentation.
- Ability to establish and maintain effective working relationships with customers served and IT Department staff.
Nice To Haves
- Preferred four-year bachelor's degree in computer science, management information systems, or a related field.
Responsibilities
- Implement, install, configure, monitor, troubleshoot, and evaluate existing and new Citrix and Microsoft Windows operating systems.
- Integrate user workstations with Microsoft Windows operating systems and Active Directory.
- Administer, configure, upgrade, and maintain a large Citrix Virtual Apps and Desktops environment on Nutanix AHV.
- Administer, configure, upgrade, and maintain Citrix ADCs.
- Administer, configure, upgrade, and maintain Citrix Cloud.
- Confer with database programmers, analysts, other systems administrators, and users about current and prospective system changes and future needs.
- Provide support to site-managed technical staff regarding system administration and usage.
- Direct technicians diagnosing and correcting system-related failures and performing system management activities; determine solutions to complex system administration and application problems.
- Use PowerShell regularly for automation.
- Obtain change control for work performed and document actions taken.
- Be available for on-call support as needed after hours, on weekends, and on holidays.
- Perform other related duties as assigned.
Benefits
- Holiday and paid time off (pro-rated for part-time employees)
- Medical/pharmacy coverage
- Dental insurance
- Vision insurance
- Employer-paid short-term disability
- Employer-paid employee basic life and accidental death and dismemberment insurance
- Voluntary employee life and accidental death and dismemberment insurance
- Voluntary spousal life insurance
- Voluntary dependent life insurance
- Hospital indemnity, accident, and critical illness coverage
- Commuter/transit account
- Healthcare flexible spending account
- Dependent care flexible spending account
- Health savings account
- 401(k) with employer match
- Employer-paid employee assistance program
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
