Manager, IT Infrastructure Operations

University of Nevada Reno • Reno, NV

1d

About The Position

The University of Nevada, Reno’s Office of Information Technology (OIT) is hiring a Manager of IT Infrastructure Operations. Reporting to the Director of IT Infrastructure Operations, this role serves as a trusted advisor, key knowledge specialist, and liaison, providing advanced IT expertise. The manager leads technical projects and technical planning for server administration and unified communications, and supervises server/system administrators and IT technicians.

The manager evaluates and improves IT infrastructure to meet campus needs and develops policies aligned with university goals, best practices, and regulatory standards. The position oversees the Unified Communications and IT Operations groups, which manage OIT datacenters and the enterprise hardware and software supporting core campus services, including virtual servers, physical and cloud file services, Microsoft 365, email, VOIP, and data backup services.

Requirements

• Bachelor’s degree and five years of related professional work experience, or a master’s degree and three years of related professional work experience.
• Progressively responsible experience in an enterprise, higher education, or similarly complex IT environment.
• Experience leading technical staff, IT infrastructure operations, and service delivery.
• Technical familiarity with enterprise infrastructure sufficient to evaluate recommendations, manage risk, and guide operational and strategic decisions.

Nice To Haves

• Experience leading technical teams and managing enterprise infrastructure and unified communications platforms.
• Experience improving service reliability.
• Experience directing incident response and disaster recovery.
• Experience managing technology roadmaps, budgets, projects, and vendors.
• Broad infrastructure knowledge, strong communication skills, and success aligning IT services with institutional priorities.

Responsibilities

• Lead technical projects and technical planning for server administration and unified communications.
• Supervise server/system administrators and IT technicians.
• Evaluate and improve IT infrastructure to align with campus needs.
• Develop policies in line with university goals, best practices, and regulatory standards.
• Oversee the Unified Communications and IT Operations groups.
• Guide the teams managing OIT datacenters and enterprise hardware and software for core campus IT services.

Benefits

• University-matched retirement contribution; the posting states the university matches the employee’s 19.25% contribution.
• Health insurance options, including dental and vision.
• Annual and sick leave and life insurance.
• Fitness center memberships, including options for spouses or domestic partners.
• Discounts at some local businesses for WolfCard holders.
• Employee assistance program offering counseling and advising services for employees and eligible dependents.
• Reduced-rate tuition benefit for eligible faculty employees and qualified dependents.
• Dual-career assistance program for newly hired faculty spouses or partners.
• No state income tax.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager