Manager, IT Infrastructure Operations

Nevada System of Higher Education • Reno, NV

2d

About The Position

The University of Nevada, Reno’s Office of Information Technology is hiring a Manager of IT Infrastructure Operations. Reporting to the Director of IT Infrastructure Operations, this role serves as a trusted advisor, key knowledge specialist, and liaison, providing advanced IT expertise. The manager leads technical projects and planning for server administration and unified communications, supervises server/system administrators and IT technicians, and evaluates and improves IT infrastructure to meet campus needs. The role also develops policies aligned with university goals, best practices, and regulatory standards.

The manager oversees the Unified Communications and IT Operations groups. These teams manage OIT datacenters and enterprise hardware and software supporting core campus IT services, including virtual servers, physical and cloud file services, Microsoft 365, email, VOIP, and data backup services.

Requirements

• Bachelor’s degree and five years of related professional work experience, or a master’s degree and three years of related professional work experience.
• Progressively responsible experience in an enterprise, higher education, or similarly complex IT environment, including leadership of technical staff, IT infrastructure operations, and service delivery.
• Technical familiarity with enterprise infrastructure sufficient to evaluate recommendations, manage risk, and guide operational and strategic decisions.

Nice To Haves

• Experience leading technical teams and managing enterprise infrastructure and unified communications platforms.
• Experience improving service reliability; directing incident response and disaster recovery; and managing technology roadmaps, budgets, projects, and vendors.
• Broad infrastructure knowledge, strong communication skills, and success aligning IT services with institutional priorities.

Responsibilities

• Lead technical projects and technical planning for server administration and unified communications.
• Supervise server/system administrators and IT technicians.
• Evaluate and improve IT infrastructure to align with campus needs.
• Develop policies aligned with university goals, best practices, and regulatory standards.
• Oversee the Unified Communications and IT Operations groups, which manage OIT datacenters and enterprise hardware/software for core campus IT services.
• Support teams managing virtual servers, physical and cloud file services, Microsoft 365, email, VOIP, and data backup services.

Benefits

• Retirement plan with a 19.25% employee contribution matched by the University; participants in the faculty retirement plan are 100% vested on their first day.
• Health insurance options, including dental and vision insurance.
• Annual and sick leave and life insurance.
• Fitness Center memberships, with spouse/domestic partner membership options.
• Discounts offered by local businesses to WolfCard holders.
• Mountain EAP counseling and advising services for employees and eligible dependents.
• Reduced-rate tuition benefit for faculty and qualified dependents.
• Dual career assistance program for newly hired faculty spouses/partners.
• No state income tax.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager