Director, IT Operations & Infrastructure
About The Position
The Director of Infrastructure and Operations provides leadership for the stability, resilience, security, and cost effectiveness of enterprise infrastructure services across on-premise, co-located, and cloud environments. The role ensures infrastructure operations enable business growth, reduce operational risk, and deliver effective technology services to employees and Members. The Director sets direction, establishes operating expectations, and ensures internal teams, providers, and partners have clear accountability for outcomes. The position supports high-quality solutions that enable business units to deliver on the organization’s mission. The role owns enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud; manages budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization; and ensures operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements. The Director translates business needs into infrastructure priorities, investment decisions, and operational plans, and communicates technical direction and challenges to senior management. The role also works with business units on product requirements, application roadmaps, and customer solution delivery, while developing accountable, customer-focused leaders and teams.
Requirements
- BA/BS degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
- 10+ years of experience in a development and/or Systems Engineering role, alongside the stated education or equivalent experience.
- 7–10 years of senior leadership experience in enterprise infrastructure operations across hybrid and cloud environments.
- Demonstrated success leading infrastructure reliability, service management, governance, security alignment, and financial discipline at scale.
- Strong executive communication skills and ability to translate technical operations into business impact, risk, and investment decisions.
- Experience building high-performing teams and operating models across internal staff, technology partners, and strategic vendors.
- Relevant experience with IT service management, cloud operations, cybersecurity practices, and enterprise infrastructure modernization.
- Ability to effectively mentor staff for operational and support excellence.
Responsibilities
- Define and drive cultures that attract and retain strong technical and operational talent.
- Develop and measure high-performance teams, providing coaching, mentoring, and career development.
- Own enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud, ensuring availability, performance, resilience, and scalability.
- Manage infrastructure budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization aligned to business demand.
- Ensure infrastructure operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements.
- Translate business needs into infrastructure priorities, investment decisions, and operational plans, and ensure senior management understands industry, company, and customer technical direction and challenges.
- Work with business units on product requirements, application roadmaps, and delivery of solutions for customers.
- Create clarity around roles, decision rights, service ownership, and performance expectations.
- Develop leaders and teams capable of operating with discipline, urgency, accountability, and customer focus.
- Establish constructive and informative relationships with employees, management, and vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Director
