Director, IT Infrastructure & Operations

Liquidity Services Inc.•TX, TX

1d•$158,700 - $178,550•Hybrid

About The Position

The Director, IT Infrastructure and Operations leads Platform Operations, Network Engineering, and Service Desk and Field Support. The role is accountable for the reliability, security, scalability, and cost-effectiveness of end-user support; server, identity, collaboration, backup, and storage platforms across on-premises, Azure, and AWS environments; and the hybrid network connecting offices, retail locations, warehouses, cloud environments, and remote users. As a hands-on technical leader, the Director sets operational standards and service levels, serves as a senior escalation point, develops teams, manages vendors and budgets, and leads modernization in partnership with Information Security, DevOps, application teams, and business leaders. Based in the Dallas area, the Director works on-site at the Richardson, Texas office several days a week and serves as the senior IT operations leader at that location. The position manages leaders and senior individual contributors across the three functions, including the Service Desk Director, and provides second-level leadership for help desk analysts and field support technicians. The position is primarily in a home office or at the Richardson office, with occasional visits to warehouse and retail facilities and travel of up to 10%. It requires availability for after-hours escalation of critical incidents and planned maintenance. The salary range is $158,700 to $178,550 annually, and the position is eligible for an annual discretionary bonus. Liquidity Services operates a B2B e-commerce marketplace for surplus assets and supports clients’ sustainability efforts by extending asset life, preventing unnecessary waste and carbon emissions, and reducing products sent to landfills.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of experience and certifications.
Ten or more years of progressively responsible IT infrastructure and operations experience, including at least five years managing technical teams.
Experience leading multiple IT functions, such as platform operations, network engineering, and Service Desk and field support, in a distributed, multi-site organization.
Demonstrated success delivering infrastructure, network, or cloud modernization programs.
Deep knowledge of Windows Server administration, Active Directory, Entra ID (Azure AD), ADFS, DNS/DHCP, and Windows and Azure security best practices.
Strong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, and Teams.
Experience with virtualization platforms, enterprise storage, and backup and recovery tools such as Rubrik and/or Azure Site Recovery.
Experience with Azure and AWS infrastructure and networking in a hybrid environment.
Strong working knowledge of enterprise networking and network security, including Cisco and Meraki switching and wireless, Palo Alto firewalls, VPN, and WAN connectivity.
Experience leading a Service Desk and IT service management team with defined service levels using an ITSM platform.
Budget ownership and vendor management experience, including contract negotiation and telecom carrier management.
Working knowledge of PCI, SOX, and related control and audit requirements.
Experience with monitoring platforms such as Datadog, PRTG, or similar enterprise monitoring and observability tools.
PowerShell scripting, infrastructure-as-code, and automation experience.
Strong leadership and ability to build accountable, high-performing teams.
Hands-on technical depth to address complex escalations.
Ability to balance operational demands with strategic initiatives and manage multiple priorities under pressure.
Clear written and verbal communication with technical teams, executives, and business stakeholders.
Sound judgment and composure when leading critical incidents.
Strong analytical, troubleshooting, planning, and prioritization skills.
Customer-service mindset focused on employee experience.
Ability to maintain a safe, secure, distraction-free workspace with reliable internet access.
Ability to frequently use a computer, keyboard, mouse, and standard office equipment and communicate effectively.
Occasional lifting of office materials or equipment up to 15 pounds may be required.
Availability for after-hours escalation of critical incidents and planned maintenance.

Nice To Haves

Hands-on background in Microsoft server and identity infrastructure, including Windows Server, Active Directory, and Microsoft 365, in an organization with at least 1,000 employees.
Experience with cloud-native network transit architectures, such as AWS Transit Gateway and Azure Virtual WAN, and migration away from virtual router appliances.
ITIL 4 certification or equivalent IT service management training.
Experience supporting retail, warehouse, or logistics operations and managing geographically distributed, field, or contracted support teams.
Relevant certifications such as Microsoft Azure Administrator or Solutions Architect, AWS, CCNP, PMP, or CISSP.

Responsibilities

Lead, manage, hire, coach, and develop the Platform Operations, Network Engineering, and Service Desk and Field Support teams, including performance management, goal setting, staffing, and succession planning.
Set the strategy and multi-year roadmap for end-user support, infrastructure, and network services, aligned with business priorities, security requirements, and cloud direction.
Oversee Service Desk and Field Support operations through the Service Desk Director, defining service levels, escalation paths, staffing and coverage models, self-service, and knowledge-management practices.
Own implementation, delivery, and support of enterprise server and identity platforms, including Windows Server, virtualization, Active Directory, Entra ID, ADFS, and DNS/DHCP.
Own the Microsoft 365 collaboration stack, including Exchange Online, SharePoint, and Teams, and supporting endpoint management platforms.
Oversee Azure and AWS cloud infrastructure in partnership with DevOps and application teams.
Own backup and disaster recovery using Rubrik and Azure Site Recovery, including recovery testing, documentation, and business continuity planning.
Govern enterprise file shares and storage policies, including retention, PII, access, and user roles, and conduct access and integrity audits with Information Security.
Drive cloud cost optimization with Server, Development, DevOps, and Database teams using native cloud cost tools.
Oversee the hybrid network, including Cisco and Meraki switching and wireless, Palo Alto firewalls and VPN, WAN and internet connectivity, and replacement of Cisco cloud services routers with cloud-native connectivity.
Own infrastructure and network monitoring and alerting, using tools such as PRTG and Datadog, to detect and resolve issues before they affect the business.
Lead IT delivery for new facilities, expansions, relocations, and site upgrades, coordinating network, infrastructure, end-user equipment, and Service Desk readiness.
Establish and run IT service management processes for incident, problem, change, configuration, asset, and request management; lead major-incident response and post-incident reviews; and serve as senior escalation point for infrastructure issues.
Serve as primary liaison between Platform Operations and the Security and Site Reliability (SSRE) team; partner with Information Security on patching, vulnerability remediation, access controls, logging, segmentation, and audit requirements.
Define operational metrics and dashboards, and report service performance, risks, and project status to IT leadership and business stakeholders.
Develop and manage infrastructure, cloud, network, telecom, and support budgets; optimize spending on licensing, cloud consumption, carriers, and hardware.
Manage vendors, carriers, managed service providers, and contractors; partner with Contracts on negotiations, renewals, and service-performance reviews.
Champion automation, standardization, and documentation to improve reliability and reduce manual work.
Serve as the senior IT infrastructure leader on-site at the Richardson office and as escalation point for after-hours critical incidents.
Maintain service availability, Service Desk performance, security and compliance, resilience, modernization delivery, financial management, and team strength against defined targets.