Director of Infrastructure & Operations

Fidelity Bank•Scranton, PA

1d•Onsite

About The Position

The Director of Infrastructure & Operations is responsible for planning, delivering, operating, governing, and continuously improving the Bank’s infrastructure, network, cloud, endpoint, telecommunications, and technology operations capabilities. The role partners with business and technology leaders to ensure platforms and operational services are reliable, secure, scalable, and aligned with organizational priorities. Reporting to the Chief Information Officer, the Director leads infrastructure engineering, network engineering, cloud services, endpoint management, technology operations, and operational resilience functions, ensuring services support business operations and meet security, regulatory, and operational requirements.

Responsibilities

Lead the engineering, delivery, operation, and continuous improvement of the Bank’s infrastructure, network, cloud, endpoint, telecommunications, and technology operations capabilities.
Ensure the availability, performance, security, resiliency, and scalability of technology platforms and services.
Oversee incident management, asset management, IT service management, disaster recovery, and technology operations processes.
Develop and maintain infrastructure roadmaps, technology investment priorities, and architectural standards to improve reliability, efficiency, scalability, and security.
Manage technology vendors, strategic partners, contracts, and service providers.
Establish and maintain operational standards, procedures, monitoring, reporting, and service management practices.
Ensure infrastructure and operational services meet security, business continuity, compliance, audit, regulatory, and risk management requirements.
Develop, mentor, and lead infrastructure, network, cloud, endpoint, and related technology engineers.
Collaborate with business, security, and application leaders to ensure infrastructure capabilities support organizational priorities and technology initiatives.
Evaluate and pilot emerging infrastructure, cloud, security, and operational technologies to improve reliability, resiliency, efficiency, and service delivery.