Physical Security Operations Manager

CHAOS Industries•El Segundo, CA

11d•Onsite

About The Position

The Physical Security Operations Manager serves as CHAOS Industries, Inc.’s corporate representative for physical security matters and owns day-to-day physical security operations across CHAOS Enterprise locations. The role protects personnel, facilities, classified and export-controlled information, and assets. It manages the contract security provider and guard force, handles disturbances and incident response, coordinates with local law enforcement, and leads Operational Security Specialists. The position reports to the Head of Global Physical Security. The manager oversees contract performance, financials, staffing, security technologies, visitor and badge programs, incident investigations, emergency preparedness, reporting, audits, and cross-functional partnerships. The role also develops team members and supports workplace violence prevention, business continuity, and crisis management. Travel to CHAOS Enterprise locations may be needed, and occasional after-hours response is expected. CHAOS Industries is a defense company founded in 2022, headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. The company has raised $1 billion and has more than 500 employees across five global offices.

Requirements

Active Secret or Top Secret clearance, or eligibility to obtain one.
Physical security or security operations experience; the number of years is not specified.

Nice To Haves

Physical security or security operations experience in the defense industry.
CPP, PSP, or SFPC certification.
Experience managing contract security providers.
Experience leading distributed teams.

Responsibilities

Serve as the primary contract manager for the contract security provider and oversee the guard force contract.
Manage provider performance against service levels and KPIs, including regular performance reviews and corrective action plans.
Manage contract budgeting, invoice review, and cost control; support RFPs, renewals, and vendor selection.
Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable.
Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues.
Ensure sites have appropriate staffing, including after-hours coverage, and act as an escalation point for occasional after-hours response.
Oversee access control, CCTV, intrusion detection, and control-room operations, including vendor management, maintenance, and upgrade planning.
Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements.
Respond to disturbances, investigate incidents, and notify required internal and external parties.
Coordinate mandatory government reporting, such as security violations and suspicious contacts, with the FSO and Legal.
Conduct post-incident reviews and trend analysis to drive continuous improvement.
Support workplace violence prevention and threat management with HR and Legal.
Build and maintain relationships with local law enforcement, emergency services, and federal partners; work alongside the FSO.
Develop, maintain, and drill site security procedures, post orders, and emergency plans.
Participate in business continuity and crisis management planning and response.
Deliver security awareness training to employees and site leadership.
Report physical security operations, KPIs, and incident trends to leadership.
Support internal and external audits and manage remediation through completion.
Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership.
Manage data privacy for video and access logs, including retention and release requests.
Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning in line with HR policies.