Physical Security Operations Manager

CHAOS Industries•El Segundo, CA

12d•$132,000 - $223,000•Onsite

About The Position

The Physical Security Operations Manager serves as CHAOS Industries, Inc.’s corporate representative for physical security matters and is the primary manager of the contract security provider. This role oversees the guard force, manages disturbances and incident response, coordinates with local law enforcement, and owns day-to-day physical security operations. The position protects personnel, facilities, classified and export-controlled information, and assets across CHAOS Enterprise locations. It reports to the Head of Global Physical Security and leads Operational Security Specialists. The role manages contract performance and financials, daily site operations, security technologies, visitor and badge programs, incident investigations, emergency preparedness, audits, reporting, and cross-functional partnerships. It also leads and develops Operational Security Specialists across Enterprise locations. Travel to CHAOS Enterprise locations may be required, and occasional after-hours response is expected.

Requirements

Active Secret or Top Secret clearance, or eligibility to obtain one.
Experience in physical security or security operations; the number of years is not specified.
Ability to travel to CHAOS Enterprise locations when needed.
Availability for occasional after-hours response.

Nice To Haves

Physical security or security operations experience in the defense industry.
CPP, PSP, or SFPC certification.
Experience managing contract security providers.
Experience leading distributed teams.

Responsibilities

Serve as the primary contract manager for the contract security provider and oversee the guard force contract.
Manage provider performance against service levels and KPIs through regular reviews and corrective action plans.
Manage contract budgeting, invoice review, and cost control; support RFPs, renewals, and vendor selection.
Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable.
Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues.
Ensure sites are appropriately staffed, including after-hours coverage, and serve as an escalation point for occasional after-hours response.
Oversee access control, CCTV, intrusion detection, and control-room technology, including vendor management, maintenance, and upgrade planning.
Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements.
Respond to disturbances, investigate incidents, and notify required internal and external parties.
Coordinate mandatory government reporting, such as security violations and suspicious contacts, with the FSO and Legal.
Conduct post-incident reviews and trend analysis to drive continuous improvement.
Support workplace violence prevention and threat management with HR and Legal.
Build and maintain relationships with local law enforcement, emergency services, and federal partners.
Work alongside the FSO.
Develop, maintain, and drill site security procedures, post orders, and emergency plans.
Participate in business continuity and crisis management planning and response.
Deliver security awareness training to employees and site leadership.
Report physical security operations, KPIs, and incident trends to leadership.
Support internal and external audits and manage remediation through completion.
Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership.
Manage privacy for video and access logs, including retention and release requests.
Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning in line with HR policies.