General Manager- Event Operations

GardaWorld•Spokane, WA

2d•Onsite

About The Position

The General Manager – Event Operations leads and improves security and event operations across assigned accounts, with primary ownership of day-to-day market performance. The role supports event planning, staffing and deployment, readiness, and event-day execution, and provides visible, hands-on leadership at major events. The General Manager evaluates account performance, ensures consistent operating standards and compliance, and develops managers, supervisors, and frontline leaders. The position also builds client confidence, supports financial and operational efficiency, leads post-event improvement efforts, maintains records and reports, and may require travel up to 25%. The position is office-based with frequent attendance at scheduled events in indoor and outdoor environments.

Requirements

Strong operational leadership, communication, team-building, and coaching skills.
Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
Bachelor’s degree in a related field or equivalent experience.
Minimum of three years of operations, service, field, or project management experience.

Nice To Haves

Experience in security, event staffing, crowd management, sports management, or athletics.

Responsibilities

Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
Provide visible, hands-on operational leadership and decision-making at major events.
Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders.
Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into corrective actions and improvements.
Build client confidence through security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.