General Manager- Event Operations

GardaWorld•Spokane, WA

4d•$85,000 - $90,000•Onsite

About The Position

BEST Crowd Management is hiring a General Manager to lead security and event operations across assigned accounts and maintain primary ownership of day-to-day market performance. The role supports account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution. The General Manager is expected to provide visible, hands-on leadership at major events and make operational decisions when needed. The position evaluates account performance, establishes operational standards, monitors compliance, and holds local leaders accountable. It also develops managers and frontline leaders, converts post-event reviews and client feedback into corrective actions, and builds client confidence through preparation, communication, security knowledge, and reliable execution. The General Manager partners with senior leadership on financial performance and monitors staffing, labor deployment, contract execution, and operational efficiency. The position is office-based with frequent attendance at indoor and outdoor events, travel up to 25% as required, and physical activity that may include extended standing or walking, occasional lifting, pushing, or pulling, and working in varying weather conditions.

Requirements

Strong operational leadership, communication, team-building, and coaching skills.
Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
Bachelor’s degree in a related field or equivalent experience.
Minimum of three years of operations, service, field, or project management experience.

Nice To Haves

Experience in security, event staffing, crowd management, sports management, or athletics is preferred.

Responsibilities

Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
Provide visible, hands-on operational leadership and decision-making at major events when needed.
Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders.
Lead or support post-event reviews and convert incidents, client feedback, and operational gaps into corrective actions and improvements.
Build client confidence through security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
Partner with senior leadership on financial performance and monitor staffing, labor deployment, contract execution, and operational efficiency.
Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.