General Manager- Event Operations

GardaWorld•Miami, FL

5d•$95,000 - $105,000•Onsite

About The Position

BEST Crowd Management is hiring a General Manager to lead security and event operations across assigned accounts. The role owns day-to-day market performance and supports account teams with event planning, staffing and deployment, pre-event briefings, operational readiness, and event-day execution. The General Manager provides hands-on leadership at major events, maintains consistent standards and compliance, develops local leaders, and turns post-event findings and client feedback into corrective actions. The position also builds client confidence, partners with senior leadership on financial performance and operational efficiency, maintains operational records and reports, and requires travel up to 25% as needed. The role is office-based with frequent attendance at scheduled indoor and outdoor events in Miami, Florida.

Requirements

Strong operational leadership, communication, team-building, and coaching skills.
Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
Bachelor’s degree in a related field or equivalent experience.
At least three years of operations, service, field, or project management experience.

Nice To Haves

Experience in security, event staffing, crowd management, sports management, or athletics.

Responsibilities

Lead and improve security and event operations across assigned accounts, with primary ownership of day-to-day market performance.
Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
Attend major events and provide hands-on operational leadership and decision-making as needed.
Evaluate account performance, establish operational standards, monitor compliance, and hold local leaders accountable.
Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders.
Lead or support post-event reviews and convert incidents, client feedback, and operational gaps into corrective actions and improvements.
Build client confidence through security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other assigned duties.