General Manager- Event Operations
About The Position
The General Manager – Event Operations leads and improves security and event operations across assigned accounts, with primary ownership of day-to-day market performance. The role supports event planning, staffing and deployment, pre-event briefings, operational readiness, and event-day execution, and provides visible, hands-on leadership at major events when needed. The General Manager establishes operational standards, monitors compliance, evaluates account performance, and holds local leaders accountable. The role coaches and develops account and operations managers, event managers, supervisors, and frontline leaders; leads or supports post-event reviews; and turns incidents, client feedback, and operational gaps into corrective actions. It also builds client confidence through preparation, communication, reliable execution, and timely issue resolution. Working with senior leadership, the General Manager contributes to financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency. The position maintains operational records and reports, communicates priorities and results, and requires travel up to 25%. It is office-based with frequent attendance at scheduled events in indoor and outdoor environments. Compensation is $90,000–$95,000 per year. Benefits listed are medical, dental, vision, 401(k), an Employee Assistance Program, and paid time off.
Requirements
- Strong operational leadership, communication, team-building, and coaching skills.
- Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
- Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
- Bachelor’s degree in a related field or equivalent experience.
- At least three years of operations, service, field, or project management experience.
Nice To Haves
- Experience in security, event staffing, crowd management, sports management, or athletics.
Responsibilities
- Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
- Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
- Provide visible, hands-on operational leadership and decision-making at major events as needed.
- Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
- Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
- Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders.
- Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into corrective actions and improvements.
- Build client confidence through security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
- Partner with senior leadership on financial performance and monitor staffing, labor deployment, contract execution, and operational efficiency.
- Maintain accurate operational records and reports, communicate priorities and results, and travel up to 25% as required.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee Assistance Program
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
