General Manager- Event Operations

GardaWorld•Dallas, TX

5d•$90,000 - $95,000•Onsite

About The Position

BEST Crowd Management is hiring a General Manager for Event Operations in Dallas, Texas. The role leads security and event operations across assigned accounts, with primary ownership of day-to-day market performance. The General Manager supports event planning and execution, maintains consistent operational standards, develops leaders, and builds client confidence through preparation, communication, and reliable service. The position is office-based and includes frequent attendance at indoor and outdoor events, with travel up to 25% as required.

Requirements

Strong operational leadership, communication, team-building, and coaching skills.
Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
Bachelor’s degree in a related field or equivalent experience.
At least three years of operations, service, field, or project management experience.

Nice To Haves

Experience in security, event staffing, crowd management, sports management, or athletics.

Responsibilities

Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
Attend major events and provide hands-on operational leadership and decision-making as needed.
Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders.
Lead or support post-event reviews and translate incidents, client feedback, and operational gaps into corrective actions and improvements.
Build client confidence through security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other assigned duties.