General Manager- Event Operations

GardaWorld•Miami, FL

4d•Onsite

About The Position

The General Manager leads and improves security and event operations across assigned accounts, with primary ownership of day-to-day market performance. The role supports event planning, staffing and deployment, pre-event briefings, operational readiness, and event-day execution, and provides visible, hands-on leadership at major events. The General Manager establishes operational standards, monitors compliance and performance, and develops account and operational leaders through coaching and feedback. The role also leads or supports post-event reviews, uses incidents and client feedback to guide corrective actions, and builds client confidence through preparation, communication, reliable execution, and timely resolution of concerns. In partnership with senior leadership, the General Manager monitors financial performance, staffing, labor deployment, contract execution, and operational efficiency. The position maintains operational records and reports, communicates priorities and results, and may travel up to 25% as required. The work is office-based with frequent attendance at scheduled indoor and outdoor events.

Requirements

Strong operational leadership, communication, team-building, and coaching skills.
Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
Bachelor’s degree in a related field or equivalent experience.
Minimum of three years of operations, service, field, or project management experience.

Nice To Haves

Experience in security, event staffing, crowd management, sports management, or athletics.

Responsibilities

Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
Provide visible, hands-on operational leadership and decision-making at major events when needed.
Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders.
Lead or support post-event reviews and translate incidents, client feedback, and operational gaps into corrective actions and improvements.
Build client confidence through security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
Partner with senior leadership on financial performance and monitor staffing, labor deployment, contract execution, and operational efficiency.
Maintain accurate operational records and reports, communicate priorities and results, and travel up to 25% as required.
Perform other duties as assigned.