Pharmacy Operations Manager

Walgreens•Sandy Springs, GA

15d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, patient care, pharmacy workflow, inventory, compliance, equipment maintenance, insurance claims, reporting, and community outreach. It coordinates pharmacy activities and recommends pharmacy-hour allocation; supports the Pharmacy Manager and Store Manager in improving financial performance, operational quality, and customer service; and collaborates with the Pharmacy Manager on recordkeeping and security safeguards. The manager also communicates with pharmacy staff and participates in store and pharmacy meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, with specified location exceptions. Previous people-management or leadership experience and previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training, such as LTMP e-modules.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, respond to complaints and requests, answer non-clinical questions, model customer-service practices, and build customer relationships by anticipating needs and offering services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare service offerings under pharmacist supervision, including vaccines, health screenings, and other services allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Carry out non-licensed business administrative and pharmacy inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy and support compliance with its requirements during applicable prescription-dispensing activities.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance-claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
Ensure personnel selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain and enhance pharmacy and healthcare knowledge and obtain required certifications, education credits, and training.
Follow performance-improvement plans and pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and other key emails to the pharmacy team and participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.