Operations Manager

KnitWell Group•Ormond Beach, FL

16d•Onsite

About The Position

Talbots is hiring an Operations Manager to help lead store operations and deliver exceptional customer experiences. The role partners with the Manager to guide the team, support sales and service goals, execute visual and operational initiatives, and ensure compliance with company policies and applicable employment laws. The Operations Manager also helps develop associates through education, coaching, and mentorship, while balancing operational and selling priorities to meet business needs. This is a regular, full-time position at Talbots Store 00651 in Ormond Beach, Florida. The schedule requires open availability for 40 hours per week and flexibility to work opening and closing shifts, weekends, and holidays. The position involves standing and moving regularly, climbing ladders, bending, reaching, stretching, and lifting, carrying, or moving at least 40 pounds.

Requirements

Two or more years of specialty retail experience, with emphasis on store operations and/or visual merchandising.
Strong work ethic, professionalism, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Organized and strategic, with the ability to make independent decisions in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Ability to work cooperatively in a diverse work environment.
Technological aptitude to navigate, coach, and train others on computer, POS, iPad, and handheld systems.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Provide meaningful customer service that promotes products and builds brand relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Partner with the Manager to lead the team and take ownership of store operations.
Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
Educate and train associates and reinforce brand standards, company policies, and procedures.
Balance operational and selling priorities through appropriate planning, scheduling, and task prioritization.
Monitor business and competitive conditions, fashion trends, and business drivers to identify sales opportunities and support financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.